International Hotel Technology Forum Asia 2021 - Virtual Experience
Virtual Event
23rd-24th March, 2021
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International Hotel Technology Forum Asia 2021 - Virtual Experience
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FROM DISRUPTION TO ADOPTION FROM COVID-19 – Keeping Hotels alive during the pandemic
Dear Industry Colleague,
With the continuous uncertainty and the challenges COVID-19 poses to the hospitality industry; we feel bringing the industry together and sharing light on the issues and identifying solutions is the right way to go forward. With this in mind, It is a pleasure to announce the return of the International Hotel Technology Forum: Asia Edition, taking place VIRTUALLY on the 23-24 March 2021.
With COVID causing disruption across the various industries, with hospitality one of the worst hit; the forum will bring together hoteliers, management companies, OTAs and solution providers to discuss the learnings and challenges of 2020, how technology is helping transforming Asia’s hotels industry, while looking forward to in enhancing guest experience to increasing revenue and driving profitability.
The 3 Key Themes are:
- Technology Innovation Advancement In Hospitality
- Revenue and Financial Management Strategies during Covid
- Identifying future business opportunities for the hotel industry
Over the course of 2 days attendees will enjoy a host of activities; from networking with their peers, exploring the latest solutions in the exhibition hall and hearing from some of the industry’s leading case studies
A FANTASTIC NETWORK OF YOUR PEERS AND COLLEAGUES RIGHT AT A TAP OR CLICK OF A BUTTON
Simply register, login on the day and get ready to connect and learn. With the right network at your fingertips, learning and connecting have never been so easy.
💻 Watch live and recorded thought leadership presentations
🗣️ Take part in live Q&A with industry experts from across the globe
👩💻 One-to-one & group video chat with each solution provider
🤝 Chat & network with anyone on the platform in our Community Discussion Lounge
📊 Take part in our interactive polls
👥 Join live panel debates and discussions
🛍️ Download resources from solution providers to your event bag
Who should attend this event?
NETWORK
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This is an exceptional networking opportunity for industry accelerators.
Meet with like-minded peers in the hospitality industry to make valuable connection at this annual thought leadership platform, and find solutions to your challenges!
LEARN
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Don’t miss out on this incredible opportunity to join your peers and find common solutions to your main challenges!
Join 2 days of innovative sessions to learn from others’ experiences and find new technology that fit to your needs!
ACTION
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The forum will focus on learning best practices to keep engaging customers utilizing technology. Leave the 2 days of case studies, workshops and 1:1 business meeting with key takeaways and new technology to stay ahead of the game.

Alan Chung
Group Director – Global Head of Information Technology & Digital Innovation,Plaza Premium Group
Biography: Seasoned IT executive helping organizations transforming technology organization and uplifting technology competencies
Session Details: Digital innovation to reshape the airport hospitality 23-03-2021, 1:00 pm View In Agenda

Weber Wang
IT, GM and SVP,BTG Homeinns Hotel Group
Biography: Weber Wang is the IT GM & SVP at BTG Homeinns Hotel Group. Prior to joining BTG Homeinns, Wang was the CIO at Zhe Jiang SUPOR Co., Ltd. and previously held IT manager positions at GE Energy (Hangzhou) Co., Ltd. and Hangzhou Motorola Cellular Equipment Co., Ltd. Wang has been listed three times as a Great China Top 50 CIO, serves as a CHTA Committee member and as an MBA mentor of East China University of Science and Technology.
Session Details: Case Study: BTG Homeinns Hotel Group Success Story 23-03-2021, 1:00 pm View In Agenda

Alan Ting
AVP,Galaxy Entertainment Group
Biography: Experienced project management professional in IT, telcommunciation and software industry. With over 20 years working in variety project management and engineering roles in Macao, Hong Kong and US, Alan has a broad knowledge base and the ability perform well under any condition, producing results that bring to excellence. Alan has been brought many projects to success and worked with teams from different countries and cultures together, includes China, HK, Singapore, Japan, India, US, Europe and Australia.
Session Details: Applying The Right Hygiene Technology To Your Hotel: 3 Things You Need To Consider 23-03-2021, 2:00 pm View In Agenda

Anchalika Kijkanakorn
Managing Director,Akaryn Hotel Group
Biography: Experienced Managing Director with a demonstrated history of working in the hospitality industry and strong financial background who has served on Board of Directors for multinational companies. Skilled in Property Development, consulting, financial turn around, repositioning, refurbishment, Luxury Goods, Budgeting, Food & Beverage, and Hotel Management. Strong business development professional with a Master in International Business Studies (MIBS) focused in International Business from University of South Carolina-Columbia.
Session Details: 3 Ways to Keep Partnerships Going in a time of Crisis 23-03-2021, 2:00 pm View In Agenda

Raymond Dumanauw
VP of IT Systems and M&E,PLP Properties
Biography:
Session Details: The Power of Mobile App Integration To Your Brand 23-03-2021, 3:30 pm View In Agenda

Johnny Cheung
Area Director of Revenue Management,Intercontinental Hotel Group
Biography: Seasoned veteran searches for professional challenging in the hospitality context. Specialized in revenue optimization over a full spectrum of hotels portfolios. Extensive local market knowledge and in-depth understanding in operations.
Session Details: Case Study: Revenue Management Techniques During COVID-19 23-03-2021, 3:30 pm View In Agenda

Shrikant Shenoy
Senior Vice President Innovation, Digital Transformation & Strategy,Langham Hospitality Group
Biography:
Session Details: Virtual Panel – How Technology Can Guarantee Well Being Of Staff & Customers 23-03-2021, 4:30 pm View In Agenda

Dilpreet Singh
Head - Head CRM, Loyalty & Customer analytics,The Oberoi Group
Biography: Senior professional with 15 plus years of experience in the field of CRM, Loyalty and Customer Insights, Business Intelligence, Marketing Analytics, Campaign Management, technology implementation skills and Project Management. Analytics in the area of Campaign Management, targeting analytics including scorecard based marketing. Evaluation of campaigns and channel analytics. Building Customer segmentation and loyalty retention and tactics currently.
Session Details: Virtual Panel – How Technology Can Guarantee Well Being Of Staff & Customers 23-03-2021, 4:30 pm View In Agenda

James Montenegro
Country Manager,Chroma Hospitality
Biography: A defining force in the Philippines’ hospitality landscape, Chroma leads the way with a fresh, innovative approach to hotel management. It will build a portfolio of highly successful hospitality brands, leveraging the financial strength and rich expertise of its parent company, as well as its own entrepreneurial vision – effectively combining accrued wisdom with inspired ambition. Admired at home as it is respected abroad, Chroma will be the brand of choice for business partners, employees and guests alike.
Session Details: 3 Tips In Successfully Overseeing Your Resorts During a Pandemic 23-03-2021, 5:00 pm View In Agenda

Richard Hatter
General Manager,Hotel ICON
Biography: With over 30 years’ experience in the world of hospitality as General Manager of five-star hotels in United Kingdom, the British Virgin Islands, Bahrain, Dubai, Indonesia, PRC - China, Singapore and Hong Kong, Richard Hatter joined Hotel ICON, as pre opening General Manager; in 2009. Hatter undertook the task of successfully planning and implementing Hotel ICON's commercial and operational strategies. Hatter led his team creating and developing the Brand DNA to ensure clarity on the employee and customer brand message, overseeing the opening and management of the 262-room elevated luxury hotel reporting to Dr Victor Lo JP, Chairman of the Board. In addition, Hatter worked closely with the Hong Kong Polytechnic University and its School of Hotel Tourism Management on curriculum design, hotel and school integration and implementation of various internship programs.
Session Details: Managing An Independent Hotel In Hong Kong Through turbulent times 24-03-2021, 2:00 pm View In Agenda

Roshan Koonja
CIO,Constance Hotels
Biography:
Session Details: Technology as a Lever To Navigate The Pandemic Time Across Island Resorts 24-03-2021, 2:00 pm View In Agenda

Angela Wu
Director of Revenue Management,Mandarin Oriental Singapore
Biography:
Session Details: Fireside Chat: Capturing New Revenue Streams To Help Keep Your Business a Float 24-03-2021, 3:30 pm View In Agenda

Sunish Sadasivan
Vice President of Ecommerce and Revenue Management,Chroma Hospitality
Biography: With over 19 years experience, Sunish is a Certified Revenue Management Executive (CRME) and is expert in Digital Strategy, ECommerce implementation as well as in establishing a revenue management culture in the hospitality industry. His focus has been on Commercial Revenue Strategy development as well as building the digital infrastructure of the properties. Having worked in various countries including Vietnam, Thailand, Dubai, Maldives, Philippines with a diversified team and cultures and responsible for Revenue strategies at more than 20 properties. Working for luxury hospitality operators like Amari, Anantara and independent Operators like Chelsea, Chroma in both property and Corporate levels gave Sunish in depth insights into the Hospitality Management.
Session Details: Distribution and Revenue Management strategies post Covid 24-03-2021, 3:30 pm View In Agenda

Rajesh Dewan
Finance Director,Marriott
Biography:
Session Details: Future Of Budget Management in the Hotel Industry After COVID-19 24-03-2021, 4:30 pm View In Agenda

Limin Cheng
Director of Revenue and Raffles Services,Raffles
Biography: Revenue management is a science and an art, I enjoy the ebb and flow of balancing the intensity of crunching numbers and the joy of doing this for an iconic hotel. Ultimately, driving revenue effectively is a result of teamwork and working together with all the departments within a hotel is the icing on the cake that gets me to work each day.
Session Details: Luxury Hotel Revenue Management Strategies 24-03-2021, 5:00 pm View In Agenda

Blessy Townes
Vice President & Head of Digital Marketing and Branding,Discovery Hospitality
Biography: Hospitality leader and APAC Travel speaker with 18 years of experience in Digital Marketing and successful portfolio in Search Engine Optimization, PPC, Email Marketing, Social Media Marketing,, E-Commerce and Online Reputation Management. Professor for a Day at The Hong Kong Polytechnic University's School of Hotel and Tourism Management, with Master's Degree in Advertising.
Session Details: Panel: Outlining Customer Behaviour Search Patterns To Understand Their Preferences/expectations During COVID-19 24-03-2021, 1:00 pm View In Agenda

Cuili NG
Director of Public Relations & Marketing Communications,Four Seasons Hotels and Resorts
Biography: From luxury hotels to technology startups and government agencies, I have partnered corporate leadership and local teams on high-level narratives and storytelling as they transform their business through brand building and communications. I am passionate about connecting organisations with their stakeholders through value-driven, impactful stories. My work so far has seen me leading brand and press/influencer events in the APAC region, revamping social media and content strategies, being the chief editor of corporate publications, driving a multi-market brand refresh as the brand communications lead, and telling Singapore’s economic growth story on a national scale.
Session Details: Case Study: Insights and Strategies In Communication During COVID-19 24-03-2021, 5:00 pm View In Agenda

Hai Ho
Vice Chairman Of The Board,Pacific Asia Travel Association (PATA)
Biography: Hai Ho is a high-impact entrepreneur, Board member of the Pacific Asia Travel Association (PATA) and head of Triip, an unrivalled sustainable travel tech company incorporated in Singapore. He has 13 years of experience in high-growth firms building a range of tech products like payment gateway products, social networks, wearable hardware, community app, ebook apps to name a few. Hai’s experience in startup creation and understanding in the global travel industry led him to create Triip, the #1 blockchain travel ecosystem for sustainable travel, while aiming to shake up the USD 7 trillion travel market industry! Triip technology solution is addressing the biggest problem in the current travel economy, dominated by inefficient & giant middlemen, while providing incentive-driven and decentralized system. This breakthrough solution enables never-before possible exchanges of personalized data!
Session Details: View In Agenda

Nina Kubik-Cheng
Vice President Asia Pacific,Wego.com
Biography: Results-oriented sales professional with solid experience in building new business and forging loyalty with clients, vendors and external business partners. Identified and capitalized on emerging business opportunities to propel an organization to the top-tier of its industry. Adept in B2B and B2C management, coupled with business development and partner marketing capabilities. Experience in change management and recruiting. Demonstrated excellence in leading international organisations such as TripAdvisor, Dow Jones, Qunar and AirAsia Expedia. Competent in strategy execution and strong at communicating objectives and implementing strategies to deliver outcomes. Experienced in negotiation and problem resolution with excellent interpersonal and communication skills towards building relationships across different organisational levels and cultures. Proven leadership skills with proactive attitude, team builder with strong organisational skills and proficiency at managing multiple tasks. Experienced presenter at international travel industry conferences, strong multilingual networker.
Session Details: Panel: Outlining Customer Behaviour Search Patterns To Understand Their Preferences/expectations During COVID-19 24-03-2021, 1:00 pm View In Agenda

Sharon Chen
Director Of Revenue Management,The Fullerton Hotels & Resorts
Biography: Result driven personnel with excellent analytical and problem-solving skills; Effective communicator and team leader with 20 years’ experience working across the Hospitality, Financial Service and Telecommunications in APAC Region.
Session Details: Revenue Management Considerations During A Pandemic 24-03-2021, 1:00 pm View In Agenda

Cyrus Mewawalla
Head of Thematic Research,Globaldata
Biography:
Session Details: How Should Hotels Tech Enable Their Businesses 24-03-2021, 4:30 pm View In Agenda
Sponsors
Did you know over most of the technology of today’s wi-fi service providers was designed and built before tablets and smart phones even existed. Service providers don’t tell you this, but it is one reason why wi-fi is so high on your guest complaint list, as their systems struggle to cope. On average, 79%[1] of devices on a hotel network are smart devices – does your current provider allow you to communicate directly to your guest on their trusted device?
Danmagi is a new type of guest wi-fi service provider that is refreshingly transparent, honest and of high quality. Our technology has been built on a new type of platform for the new communication habits of your guests, regardless of type of device they bring.
Our vision is straightforward: Reliable quality guest internet that is easy to join and really works. We will significantly reduce guest complaints on wi-fi, increase guest satisfaction and boost hotel revenues.
Don’t have frustrated guests – come have a chat with us here at IHTF.
___________________________________________________________
Danmagi is a global provider of hotel wi-fi services. We have highly professional teams and offices in 3 continents; Latin America, EMEA and Asia Pacific, but can support our clients anywhere. We are built fully redundant as standard.

protel hotel software, founded in 1994, is one of the world's leading property management system (PMS) providers that develops and sells technology and service solutions specifically and exclusively for the hotel industry and related sectors.
protel's product portfolio caters to the individual needs of every market segment, from small individual hotels to multinational hotel groups. By offering licensed on-premises, software-as a-service (SaaS) as well as mobile solutions, protel provides clients with the flexibility to quickly adapt as their business needs change and evolve.
protel hotel management systems are cost-effective tools that enable central collecting, integrating and multiple use of data that provides the needed information to all areas of operation within the hotel at the push of a button. The consistent focus on the demands of a single industry makes protel one of the most experienced and successful providers of professional hotel management systems.
All-in-one hotel software solution
With more than 1,000 interfaces to external systems, such as PBX, PoS, yield management, online reservation, credit card, minibar and a high number of software extensions (sales and marketing, banquet, web booking engine, business intelligence, social media booking tools and emailing tools), protel offers a perfect all-in-one hotel software solution.
Leading hospitality in the cloud
SaaS solutions outsource the hardware, software and data to the internet cloud and open up new possibilities for the hotel industry's IT management. Web-based solutions are perfect for all hoteliers who value flexibility, mobility, reliability and security without having to manage the entire system themselves. protel offers two SaaS solutions: bookatonce and protel Air.
Being the first on the market to offer a cloud-based PMS with bookatonce in 2009, protel set its foot on a new frontier in the hospitality industry. bookatonce is an easy-to-use hotel management system catering to B&Bs, vacation rentals and small hotels. The free Personal Edition includes all essential functions you need to manage your hotel up to five rooms. The cost-effective Business Edition is for property owners who have more rooms and require more functionalities and comfort.
protel Air, launched in 2011, is a comprehensive, highly integrated and cost-effective web-based hotel management system that supports all areas of work at the front desk and behind the scenes. The broad spectrum of protel interfaces connects protel Air to other systems used in your hotel, such as PoS, PBX, backoffice, minibar, PayTV, reservation (IDS/IBE) and wellness.
On-premise hotel management
The protel Single Property Edition is a mature, internationally proven hotel management software for mid-market operators and large individual hotels. Check in, serve and check out your guests with the greatest of ease; protel SPE provides effortless processes and fast, reliable access to all crucial information.
As a central property management system, protel Multi Property Edition (MPE) can transform even a global hotel chain into a single unit. All connected hotels access the same guest information from a central database. Data and functions are available in real time at every property. Let hotels reap the benefits of having clean data stocks and lean business processes.
Hospitality on the go: mobility with hotel apps
Mobility is a given in today's society and it is necessary to take care of business when it fits your schedule. protel for iPad is the first fully mobile hotel management system and the perfect solution for all who are aiming to exceed their guests' expectations in customer service.
Keeping IT simple in the hotel industry
protel and its products evolve around the hoteliers need to simplify daily business processes and the guests' quest for more speed, mobility and 'coolness'.
Having started with a simple electronic room plan in the mid-90s, protel's product portfolio has grown to encompass all operating processes within the hotel, from reservation and guest service to online marketing and distribution. The strategic forecast now depends on guest demands, the planning and implementation of complex pricing strategies and the evaluation of all information on the basis of business intelligence. By offering easy-to-use, reliable and evolving software systems, protel fulfils its obligation to keep IT simple.
Hotel software made in Germany
The company is headquartered in the German city of Dortmund, situated right in the centre of Europe between Paris and Berlin in one of the leading economic regions in the EU, the Rhine-Ruhr area. Cooperating with a dense network of international business partners and operating a branch in Dubai, protel is represented worldwide.
Almost 10,000 hotels and hotel management schools in 70 countries (including 3,000 SaaS registrations) attest to protel's high-level expertise, profound ingenuity and trusted reliability.
Powered by protel: four major firsts in the hotel industry:
- 1994: Launched the world's first windows-based hotel management system
- 2009: Launched bookatonce, world's first cloud-based hotel management system
- 2009: Launched bookatonce for iPhone, world's first native iOS hotel management app
- 2011: Launched world's first hotel management native iPad app (bookatonce, protel & protel Air)


Specifically designed for Hotels, HUB allows for optimized and increased control of interdepartmental operations with ease.With modules supporting Housekeeping, Food & Beverage, Maintenance, Guest Experience and the Management teams, HUB has proven to successfully cater to the operational demands of hotels ranging from those primarily for conference & business, to those targeting Resorts & Leisure.
HUB is symbol of flexibility; having a core team of developers solely focused on adapting the app to the specific needs of each hotel.
Such customization further allows the management team the great advantage to review analysed results, from both detailed and big-picture perspective, encouraging a greater understanding of their business' strengths and weaknesses – live, consistently in real-time.
HUB is the business support solution for operational optimization with a fresh and clean perspective on the past, present, and potential situation of any hotel.
Go beyond with your digital age transformation.
Why wait? Let's HUB your Hotel.






Helius Hospitality
Sponsorship Opportunities
To enquire about sponsorship opportunities for the conference, please contact:
Herdip Kaur
T: +44 207 936 6539
E: kerdipkaur@arena-international.com
Speaker Opportunities Content
The speaking faculty for 2021 is underway. If you would like to be involved, please get in touch below.
James Reidy
E: james.reidy@arena-international.com