Retail Banker International: Open Banking Conference & Awards 2022
The Waldorf Hilton, London
4th May 2022
Retail Banker International: Open Banking Conference & Awards 2022
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Retail Banker International: Open Banking Conference & Awards brings together leaders from the biggest retail banks to discuss the opportunities posed by the open banking revolution. This conference is distinctively designed for leaders to meet, engage and discuss the key issues affecting the retail banking industry in the UK and Europe.
The event brings together 200+ leaders from across retail banking to discuss the biggest challenges currently facing their market, including digital transformation, changing consumer demands, disruptive Fintechs, and new technologies.
This May we are assembling the best people and ideas in open banking and open finance. The key emphasis is on delivering takeaway value for your organisation, employees, customers and economy.
Join us for a day of discussion featuring insight on accelerating open banking, platformification, embedded finance, API transformation and much more!
What to Expect for 2022?
This unique banking event enables senior executives from technology, innovation, business development and customer experience from the leading retail banks in Europe to evaluate and discuss solutions that will help increase customer acquisition and retention and improve operational efficiency.
250+
Attendees to meet each year
25+
Exhibitors to meet each year
25+
Talks from senior leaders
75%
Attendees at Director+ level
Why attend?
Discover
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Explore innovative forward-looking solutions from our exhibitors
Inspire
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Hear expert-led case studies from the industry leaders
Action
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Take away key strategies and tools to excel and stay ahead of the game

Douglas Blakey
Group Editor Consumer Finance,Timetric Financial Services
Biography: Reporter, dep editor and then editor of Retail Banker International at Timetric Financial Services since 2005. Chairman of The Digital Banking Club www.thedigitalbankingclub.com since Jan 2013 Contributor to The New Statesman since March 2012 http://www.newstatesman.com/writers/38379 Twitter @retailbanker and @douglasblakey Previously editor of Bank Marketing International.
Session Details: Panel discussion and Q&A - The Future of Open Banking and Finance 04-05-2022, 9:40 am Closing Panel Discussion - What Does the Future Hold for OB? 04-05-2022, 4:10 pm View In Agenda

Jemima Walker
Associate Analyst, Thematic Research,GlobalData PLC
Biography:
Session Details: Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am View In Agenda

Amna Mujahid
Associate Analyst,GlobalData PLC
Biography:
Session Details: Panel Discussion - The Future of Partnerships: Neo-Banks and Financial Providers 04-05-2022, 2:20 pm View In Agenda

Lil Read
Senior Analyst,GlobalData
Biography:
Session Details: Q&A with Expert Speaker: A New Era of Digital Payments: Central Bank Digital Currency 04-05-2022, 3:30 pm View In Agenda

Fergus Murphy
Group Chief Customer Experience Officer,Virgin Money UK PLC
Biography:
Session Details: Opening keynote address - The Boundless Possibilities of Open Banking: CX in the World of Choice and Convenience 04-05-2022, 9:00 am Panel discussion and Q&A - The Future of Open Banking and Finance 04-05-2022, 9:40 am View In Agenda

Hetal Popat
Programme Director and Head of Open Banking & PSD2, HSBC,
Biography: Hetal is global product lead for HSBC and responsible for delivery and outcomes for open banking services across the group. HSBC is now live with open banking services in 18 markets, accessed by more than 500,000 customers. Prior to this role he led front office commercial/corporate banking teams at Barclays, as well as heading strategy functions at both Lloyds and Barclays. He is a keen adopter of new technologies and all things digital.
Session Details: Keynote address - From Open Banking to Open Finance: The Next Steps to Open Finance 04-05-2022, 9:20 am Panel discussion and Q&A - The Future of Open Banking and Finance 04-05-2022, 9:40 am Closing Panel Discussion - What Does the Future Hold for OB? 04-05-2022, 4:10 pm View In Agenda

Steven Habbi
Global Head of Brand Design and Management,HSBC
Biography: Steven is a multi-award-winning CX, design and branding expert. He has over 20 years’ experience developing innovative user-centric programmes from tier one Fortune 500 brands to start-ups and non-profits. He specialises in bringing brands and experiences to life through engaging user-led experiences. Steven has developed a reputation as a creative innovator and trusted advisor that puts the user experience at the heart of everything he does.
Session Details: The Role of Design Systems in Managing Global Brands and Ensuring Digital Customer Engagement 04-05-2022, 3:50 pm View In Agenda

Jason Maude
Chief Technology Advocate,Starling Bank
Biography: Jason Maude is a coder, coach, and public speaker. He has over a decade of experience working in the financial sector, primarily in creating and delivering software. He is passionate about explaining complex technical concepts to those who are convinced that they won't be able to understand them. He currently works at Starling Bank as their Chief Technology Advocate and host of the Starling podcast.
Session Details: A Growing Issue: Client Retention and Loyalty in the Age of Open Banking 04-05-2022, 1:40 pm Panel Discussion - The Future of Partnerships: Neo-Banks and Financial Providers 04-05-2022, 2:20 pm View In Agenda

Wayne Freeman
Chief Technology Officer,Mettle, part of NatWest
Biography:
Session Details: Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am View In Agenda

Matt Cottam
Head of Channel Operational performance and Planning,TSB
Biography:
Session Details: Optimising an Integrated Channel Experience for Customer 04-05-2022, 10:40 am Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am View In Agenda

Danielle Sack
Regional Director London & South East Customer Delivery,TSB
Biography:
Danielle Sack is a leader, coach with over two decades of experience working in the financial sector, primarily creating large high performing teams throughout customer delivery. She is focused on delivering our strategy within a sustainable resilient business, delivering high customer experience across all channels of choice and committed to doing what matters, launching our first sustainable branch.
She is passionate about her people and customers, always looking at ways to best support the end user. Delivering clearer and higher expectations through centralised change programs.
Session Details: Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am View In Agenda

William Lovell
Head of Future Technology,Bank of England
Biography: Looking at how the next generation of technology, and the generation after that will change financial services. William spends much of his time working on payment systems and has strong interests in blockchain, machine learning, and high performance computing. With a solid background is engineering and application development he is part of the Technology Leadership in the Bank of England.
Session Details: Q&A with Expert Speaker: A New Era of Digital Payments: Central Bank Digital Currency 04-05-2022, 3:30 pm Closing Panel Discussion - What Does the Future Hold for OB? 04-05-2022, 4:10 pm View In Agenda

Anand Kumar
Non Executive Director,Union Bank of India
Biography: Anand Kumar has been working for more than three decades with the Financial Services in India, United Kingdom, Singapore and Middle East regions coupled with a sustained record of achievement within regulatory and compliance framework. Among other assignments in India and Singapore, he contributed in setting up Retail and Banking operations of ICICI Bank in UK , previous roles included Regional and Zonal Manger, Head of Retail Banking – ICICI Bank UK and later on spearheaded International Business of ICICI Lombard UK covering GCC and other geographies as well. Subsequently he worked with Bank of Baroda UK as Advisor Strategic Initiatives & Head –Retail Banking. He is the Non-Executive Director of the Union Bank of India.
Session Details: Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am View In Agenda

Shimona Pinto
Senior Corporate Solutions,Moxo
Biography: Shimona comes from a legal background and works with Moxo's EMEA clients to modernize their client interaction workflows. She specialises in helping clients control the chaos of client management by orchestrating end-to-end client collaboration with the power of their one-stop client portal.
Session Details: View In Agenda

Øystein Dahl Hem
Chief Financial Officer (CFO) and Interim CEO,Pexip
Biography: Øystein Dahl Hem is the Company's CFO, a position he has held since the middle of 2019. He also serves as the company's Interim CEO since August 2021. Øystein has extensive management and industry experience after working with business-to-business sales and marketing in Telenor Norway for four years, two of which within the video collaboration industry, two years working with strategy for Telenor Norway and two years working for McKinsey. Øystein holds a Master of Science and Technology degree in Industrial Engineering from the Norwegian University of Science and Technology (NTNU) (2010).
Session Details: Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am Digital Banking – Using Video for a Human Touch 04-05-2022, 2:00 pm View In Agenda

Henrik Rosvall
CEO,Dreams
Biography: Henrik Rosvall is founder and CEO of Dreams, a leading engagement banking platform that provides a unique way of engaging customers based on insights from cognitive and behavioral science. Henrik has 17 years of experience in banking, CRM and brand management.
Session Details: Panel Discussion - The Future of Partnerships: Neo-Banks and Financial Providers 04-05-2022, 2:20 pm View In Agenda

Luc Haldimann
CEO,Unblu
Biography:
Session Details: Panel Discussion - Building a Digital, User-Friendly and Multi-Channelled Ecosystem and Maximising Client Engagement 04-05-2022, 11:40 am View In Agenda

Richard Price
Head of FSI, UK&I,TIBCO
Biography:
Having joined TIBCO in late 2016 to bring to the team his industry knowledge in the FSI vertical, Richard assists the team to help clients and new customers (and their partners) deliver business advantages with the challenges they face across the financial services and insurance sectors.
Session Details: Balancing Trusted Data and Service Expectations to Drive Customer Engagement 04-05-2022, 11:20 am Panel Discussion - The Future of Partnerships: Neo-Banks and Financial Providers 04-05-2022, 2:20 pm View In Agenda












Retail Banker International
Sponsorship opportunities
To enquire about sponsorship opportunities for the conference, please contact:
Ben Lloyd-Davies
Head of Sponsorship Sales – Financial Services
T: +44 (0) 207 936 6794
E: BenLloyd-Davies@arena-international.com
Speaker opportunities
The Digital Integration in Wealth Management programme is written in collaboration with industry, if you would have a case study, idea or just a comment, please contact:
Kim Palfrey
Programme Director
T: +44 (0) 207 9366 960
E: kim.palfrey@arena-international.com