Capital Matters – Breaking the cycle of mining overruns and inefficiency

27

November

  • 3pm London 10am New York
  • Free
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2025 Agenda

  • 27 Nov 2025
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8:00 AM

CHECK IN: All-included breakfast, Networking and Exhibition Opening

8:15 AM

CHECK IN: All-included breakfast, Networking and Exhibition Opening

8:20 AM

PART 2 OF THE GUEST JOURNEY: FIRST IMPRESSIONS COUNT – ARRIVALS

8:20 AM

PART 2 OF THE GUEST JOURNEY: FIRST IMPRESSIONS COUNT – ARRIVALS

8:30 AM

Elevating Guest Experiences: Streamlining Guest Touchpoints for Hassle-Free Check Ins

Chaired by Ryan Haynes, Director, Haynes MarComs

Speakers

Director, Haynes MarComs

8:30 AM

Staff Operations: Ensuring a Smooth Onboarding Process

Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData

Speakers

8:40 AM

PART 4 OF THE GUEST JOURNEY: VENTURING OUT – THE RESORT & BEYOND

8:45 AM

Chair’s Opening Remarks

Speakers

9:00 AM

MAPPING THE GUEST JOURNEY THROUGH TECHNOLOGY

9:00 AM

Opening Keynote: SPOTLIGHT: Encapsulating Resort Experiences in a Digital Age

  • AI-driven website personalisation: Feature your customer’s future journey
  • Digital content creation visualising the beauty in ‘ordinary’ hotel and resort experiences
  • Tailor images to seasons and holidays at the click of a button
  • Relationships that go the distance: Experience Bookers opting in for an overnight stay

Speakers

Director Digital Content StrategyEAME, Hyatt Hotels Corporation

9:00 AM

Chairs opening remarks

Speakers

Director, Haynes MarComs

9:00 AM

Chairs opening remarks

Speakers

9:15 AM

SPOTLIGHT: Tech-Driven Wellness: Advancing the Medical Spa Experience

  • Understanding the Medical Spa IT Landscape
  • Accommodating to specialized needs vs. standard solutions
  • Complying with legal and regulatory requirements
  • Leveraging guest profiles for personalised offerings
  • Future Trends in Medical Spa Technology

Speakers

IT Director, Danubius & Ensana Hotels

9:15 AM

The Future is in Your Pocket: Unlocking Digital Wallet Keys

  • Skipping the queue with seamless guest check-ins
  • Faster, frictionless arrivals enabling more memorable experiences
  • Empowering teams with tools that enhance, not replace, guest interactions
  • Apple & Google Wallet Keys: A gateway to redefining convenience, security, and guest autonomy

Speakers

VP Strategic Growth, Strawberry

9:15 AM

A Smooth Flight to Standardising Processes in Hotel Chains

  • Identifying new tools needed for automating staff processes
  • Achieving standardisation across all major global systems with a single cloud-based solution
  • Incorporating “champion” representatives across properties during project development
  • Uplifting team attitudes towards new systems
  • Leveraging system data for the best outcomes across properties

Speakers

Director of IT Operations, Belmond

9:20 AM

CHECK IN: All-included breakfast, Networking Introduction and Exhibition Opening

9:30 AM

Interactive Roundtables Discussions

Attendees can join 2x 30-minute discussions from a selection of topics led by industry experts.

1. Short-term Property Rentals Expansion: A Viable Option for Hoteliers?

From check-in to check-out, tech-savvy properties remove the staff from a seamless guest experience. Hear about learnings and successes from an entirely self-serving stay delivering personal touches and up-selling opportunities from afar

Ivana Tagliamonte, Co-Owner, Bellport Inn & Licensed Associate Real Estate Broker 

2. Experiential Hospitality for Hoteliers of the Future

Guests travel to have unforgettable in-destination experiences, and hoteliers who recognise this see stronger core revenues through higher-spending guests, longer stays and better reviews

Fran Kauzlaric, Chief Commercial Officer, Turneo

Matija Marijan, Chief Executive Officer, Turneo

 

3. Do Digital Experiences & AI Foster Loyalty Better than Human Interaction?

From booking to check-out, guests can now breeze through their hotel stay without ever saying “hello” to a single staff member. AI and automation are redefining convenience—but does that mean stronger guest loyalty or just faster service?

Erlendur Steinn Gudnason, Co-founder & COO, Sweeply

Speakers

Co-Owner, Bellport Inn & Licensed Associate Real Estate Broker
Chief Commercial Officer, Turneo
Chief Executive Officer, Turneo
Co-founder & COO, Sweeply

9:45 AM

Fireside Chat: Banking on the Future: Seamless and Secure Payment Solutions for Hotels

  • Growing direct bookings and re-imagining the front desk experience with a strategic approach payments
  • Balancing experience and security: Lessons in fraud and chargebacks
  • Strategies for growing ancillary revenues and adapting the changing business models
  • Navigating B2B payment complexity: automating payouts and a stablecoin future

Speakers

Global Industry Lead - Travel & Leisure, Automotive, Transport, Stripe
Chief Financial & Technology Officer, The Dean Hotel Group
VP Strategic Growth, Strawberry

9:45 AM

Fireside Chat: Laying Out your AI Strategy Roadmap

  • Kickstart your AI Journey: Setting off on the right foot with the AI Governance Framework
  • Navigating data regulation compliance
  • The key to AI decision-making: Weighing up the pros and cons of ESG innovation
  • Preparing for emerging cyber security threats across hotels & supply chains

Speakers

Analyst, GlobalData

10:15 AM

How to Turn Your Tech Stack into a Revenue Generator

  • Digitise guest touchpoints to extend hospitality into the digital realm
  • Automate upsells revenue by promoting upgrades and add-ons digitally
  • Give guests readily available information on your property's amenities and services right on their own mobile device
  • Deploy AI text, chat, and calls to automate and personalise communications with guests
  • Protect revenue by defending against fraud and chargebacks and reducing payment costs

Speakers

Co-Founder and CEO, Canary Technologies

10:15 AM

A 6-Step Blueprint for Revolutionizing the Digital Guest Journey

  1. Set the Stage: Defining the Digital Transformation Goals
  2. Know the Guests: Understanding What They Expect
  3. Map the Journey: Analyzing the Current Processes
  4. Choose Champions: Pick the Right Partners to Elevate the Guest Journey
  5. Test & Learn: Piloting Solutions Before Full Roll-Out
  6. Measure What Matters: Tracking KPIs for Continuous Improvement

Speakers

CEO, SIHOT Group

10:20 AM

Chair’s Opening Remarks: The Guest Journey in Hospitality: Revolutionising Every Touchpoint

Speakers

10:30 AM

Morning Refreshments & Networking Break

10:30 AM

PART 1 OF THE GUEST JOURNEY: PRE-STAY

10:35 AM

Opening Keynote: Unpacking Emerging Market Trends

  • A world tour of shifting demands in travel and tourism
  • Where are we seeing the most investment?
  • The shooting 5 star: Growth hotspots in the luxury market
  • Design-Driven Destinations: How tech is paving the way for tourist marvels

Speakers

Marketing Director, Vilamoura World

10:45 AM

Morning Refreshments & Networking Break

10:45 AM

Morning Refreshments & Networking Break

10:50 AM

Business meeting 10

11:05 AM

Business Meeting 4

11:05 AM

Business meeting 4

11:05 AM

The Compliance Trap: Why Hotels Must Think Beyond the Checklist

  • How compliance standards have evolved since 2015 and their impact on the hospitality industry
  • Why many hotels continue to operate on outdated IT systems despite increasing security threats
  • The disconnect between compliance audits and achieving real cybersecurity protection
  • A practical approach to aligning compliance requirements with robust security solutions

Speakers

CEO, Six Stars Global

11:25 AM

Business meeting 11

11:35 AM

Launching Large-Scale Guest-Centric Operations into a Digital Future

  • AI with a watchful eye: Transforming safety and security in direct-to-room models using AI CCTV
  • First-class inspiration from frictionless airline tech innovation
  • Bringing identity checks offline for seamless customer experiences
  • Redirecting the guest journey with reception locations driving more revenue
  • Overcoming voice recognition barriers for successful AI Contact Centre Bots

Speakers

Head of Architecture and Strategy Whitbread
Apps & Kiosk Product Manager, Whitbread

11:40 AM

Business Meeting 5

11:40 AM

Business meeting 5

11:59 AM

Stream B: Elevating Guest Experiences: Setting the Tone of the Stay From the First Click

Chaired by Ryan Haynes, Director, Haynes MarComs

Speakers

Director, Haynes MarComs

11:59 AM

Stream A: Staff Operations: Preparing for Guest Arrivals

Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData

12:00 PM

Business meeting 12

12:05 PM

Chair’s Opening remarks

Speakers

12:05 PM

Chair’s Opening remarks

Speakers

Director, Haynes MarComs

12:15 PM

Business Meeting 6

12:15 PM

Keynote: Demo: All in One App: Pre-arrival Guest Communications

  • Introduce your hotel and resort offerings to guests’ itineraries before they arrive
  • Showcasing your brand’s best across all locations
  • Opening the doors to upselling pre-arrival with push notifications
  • The first step to personalised content for every guest

Speakers

Director of Residences, W Algarve

12:15 PM

One Platform, All Departments: Centralising Databases for Macro Insights and Profitability

  • Connecting data points with a single interface across all business units
  • Implementing a fully-encompassing solution without the need of multiple API's
  • Driving profits and productivity across accounts, procurement, revenue management, and HR

Speakers

IT Director, HotiHoteis Group

12:15 PM

Business meeting 6

12:30 PM

PART 5 OF THE GUEST JOURNEY: ON THE HORIZON – LOOKING TO THE FUTURE

12:35 PM

Panel Discussion: Hotelier Roles Moving with the Times or Becoming a Thing of the Past?

  • Tech takeover? Concerns of traditional roles being replaced by digital technology
  • Endless opportunities for enhancing guest and staff experiences
  • Supporting, not replacing: Reducing workloads for existing staff
  • Tech enabling profit-driven and efficient task allocation
  • Foreseeing functionality errors and needs for manual input
  • New goals, new roles: The introduction of job roles to support advancing technology strategies

Speakers

PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
COO, Dom Pedro Lisboa
COO, Thynk Cloud
Senior Vice President of Operations
Global Head of Product Strategy

12:45 PM

Checkmate: Stopping a Hospitality Breach

  • A walkthrough of a typical security breach
  • The complexities of attribution
  • Approaches for detecting and stopping threats

Speakers

CEO, ThreatSpike Labs

12:45 PM

Interactive Case Study – AI LIVE in Action: Boosting Meetings & Events Revenue

  • Streamlining Success: Transform manual workflows with AI
  • Boosting Sales: Drive conversion through automation
  • Collaboration Insights: Learnings from Radisson and hivr.ai's partnership
  • Live Demo: Experience real-time AI voice activation in action

Speakers

Senior Director – Global Business Solutions at Radisson Hotel Group
CEO at hivr.ai

12:45 PM

Lunch & Networking Break

12:45 PM

Lunch & Networking Break

1:05 PM

Green is the New Gold: The Future of Sustainable Tourism

  • Industry-start up collaboration for robust tourism ecosystems
  • Generating resilient eco-solutions for sought-after tourist destinations
  • Developing indicators for monitoring sustainability management
  • Accelerating net-zero progress with data and AI
  • Strategies for a greener future

Speakers

Senior Director, Turismo de Portugal & Member of Statistics Committee, UNWTO

1:15 PM

Lunch & Networking Break

1:15 PM

Lunch & Networking Break

1:20 PM

PART 3 OF THE GUEST JOURNEY: 5-STAR SERVICE – DURING THE GUESTS’ STAY

1:20 PM

PART 3 OF THE GUEST JOURNEY: 5-STAR SERVICE – DURING THE GUESTS’ STAY

1:25 PM

Closing Keynote: Panel Discussion: Global Perspectives on the Next Generation of Hotel Technology

  • Tech or flop? Is tech-adoption the determining factor for hotel success?
  • Acknowledging lagging demand for guest-facing tech in certain markets
  • Justifying investments in overseas hotels
  • Launching purpose-driven technology that serves your guests and aligns with your brand
  • Consistency is key: Aiming for consistent guest experiences, system implementation and staff processes
  • What is the next wave of hotel technology?

 

Speakers

COO, Dom Pedro Lisboa
Founder & CEO, Leva Hotels
Vice President, International, Cvent
Group CEO, Swissnet International

1:25 PM

Elevating Guest Experiences: Going Above and Beyond with Purpose-Driven Offerings

Chaired by Ryan Haynes, Director, Haynes MarComs

Speakers

Director, Haynes MarComs

1:25 PM

Staff Operations: Enhancing Processes for Higher Efficiency and Profits

Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData

Speakers

1:45 PM

Panel Discussion: Bridging the Innovation Gap: Advancing Hotel Adoption of Tech Solutions

  • First step to the future: PMS, CRM and cloud-based updates as a foundation for new innovations
  • Navigating system landscapes for capacity, budget, and legal and regulatory requirements in global markets
  • Using a central PMS to handle operational demands across your property
  • Preparing for secure data transfers during a system transition

Speakers

Head of Information Technology, Cheval Collection
Director -International Sales, Advanced Computer Technology
Global Hotel Technology Lead, Senior Service Delivery Manager Northern and Western Europe, Radisson Hotel Group
CEO, HOSPA

1:45 PM

Panel Discussion: Elevating the Guest Experience with Advancements for Smart In-Room Tech

  • Room for improvement: Why in-room upgrades are crucial as more guests stay in
  • Exceeding expectations guest with top-tier technology: Voice activated controls, Gen-AI and in-room tablets
  • Offering tangible perks with in-room entertainment and controls
  • Balancing automation with luxury

 

Speakers

Director of IT Operations, Belmond
Director of Operations, InterContinental Hotels & Resorts
Director, Haynes MarComs
Head of IT, PortoBay Hotels & Resorts

1:55 PM

Lunch, Networking & Prize Draw

2:15 PM

Panel Discussion: Practical AI Applications and Implementation to Supercharge your Hotel

  • Hype or help? Finding real value for your business amidst the AI buzz
  • Introducing tailored automation for all guest touchpoints
  • Entering the Age of AI with marketing visibility and hotel bookings
  • Identifying necessary applications or interfaces for AI integration
  • Journey to the cloud: How AI solutions rely on robust data centres

Speakers

Director of digital strategy and technology Valamar Riviera
Head of Commercial, Clink Hostels
CEO at hivr.ai
Director, Haynes MarComs
Co-Founder and CEO, Canary Technologies
Head of Digital Empowerment, PortoBay Hotels & Resorts

2:15 PM

Panel Discussion: Evolving Roles of OTAs in Revenue Management

  • OTA perspectives on future trends shaping the hotel industry
  • Sharing insights for competitive pricing, consumer behaviours, and travel service integration
  • Embracing social media and other distribution platforms for travel and tourism
  • Plan ahead: Preparing for travel agent M&A activity
  • Assessing current CRS and Channel Manager applications for working with partners
  • The next steps OTA-hotelier collaboration

Speakers

Vice President Revenue Strategy, Minor Hotels
Market Director - Southern Europe, Trip.com
VP, Global Chains &HTS, Hopper

2:15 PM

Operational Excellence: Delighting Guests, Optimising Staff and Driving Sustainability

  • Personalized bandwidth to ensure top performance for every guest
  • Proactive network health checks to improve operational efficiency
  • Advanced analytics for smarter decision-making
  • Smart energy management to support sustainability goals

Speakers

Senior Director Hospitality EMEA, RUCKUS Networks

2:15 PM

AI-Powered Digital Guest Journey & Employee Solution in Action

How Smart Hotels Win → AI-driven employee efficiency meets seamless Guest engagement

Speakers

CEO, Like Magic
CEO, D3x

2:45 PM

STREAM A: Hotel-Tech Den: Showcasing Innovation Making Its Way to the Rooftop

Hear ten x 60-second pitches from tech solution providers sharing upcoming ideas and never-seen-before innovations

2:45 PM

Next level AI: Turn your Guest Experience Efforts into an Increasing Bottom Line

  • Exploring how to enjoy the benefits of an AI-born product in practice
  • Cutting through the AI-noise to find a tool for efficiency, time-saving and revenue growth
  • Current reputation management: An over-complicated and far from efficient process
  • How to make a difference for your guests and ensure successful business in the long-term

Speakers

Chief Growth Officer, Everguest
Marketing & Brand Director, Everguest

2:45 PM

Machine Learning and Gen AI Meet Revenue Management

  • How innovative technology drives revenue growth and maximizes direct bookings
  • Dual Revenue Management: The key to accelerating direct booking growth
  • Dynamic advertising budgeting & data-driven SEO: Digital Marketing game-changers for OTA independence
  • The future: #ConversationalSelling, #HyperPersonalization, #AIBE, #AsynchronousUpselling, #AsynchronousPayment

Speakers

EVP, Head of Revenue Management and Research & Development, Blastness

2:55 PM

CHECK OUT: Close of Conference

3:00 PM

Afternoon Refreshments & Networking

3:00 PM

Afternoon Refreshments & Networking

3:15 PM

Afternoon Refreshments, Networking & Prize draw

3:15 PM

Afternoon Refreshments, Networking & Prize draw

3:30 PM

Business meeting 7

3:30 PM

Business meeting 7

3:45 PM

Business Meeting 1

3:45 PM

Business meeting 1

4:05 PM

Business meeting 8

4:05 PM

Business meeting 8

4:20 PM

Business Meeting 2

4:20 PM

Business meeting 2

4:40 PM

Business meeting 9

4:40 PM

Business meeting 9

4:55 PM

Business Meeting 3

4:55 PM

Business meeting 3

5:15 PM

Closing Keynote – Case Study: Robotics Combatting Hotelier Staffing Challenges

  • Robo-ready service: Managing mundane tasks for smaller F&B, leisure and maintenance teams
  • Improve staff retention by supporting existing roles
  • Tech talk: Communicating the benefits to staff for smooth implementation
  • Partnering with suppliers to meet your hotel’s unique requirements

Speakers

CIO, Event Hotels & Dito Hotel Management
Member of the Executive Board, Giobotics

5:15 PM

Closing Keynote – Panel Discussion: ESG Technology Combatting Waste, Driving Efficiency and Supporting Communities

  • Guest-facing green tech enhancing sustainability practices
  • Culture shifts building a barrier to wasteful practices
  • Automated systems for energy and water management
  • Waste management technology making a difference in the hotel industry
  • Eco upgrades: Smart swaps for high energy efficiency
  • Platforms aiding local sourcing, donations and economic support for hotels and their communities

Speakers

PhD, Corporate Director ESG & Quality Management, Orascom Hotels Management
Director of Operations, InterContinental Hotels & Resorts
Area Director of Hotel Technology Services - Europe & North Africa, Four Seasons Hotels and Resorts
Director, Haynes MarComs
CEO and Co-Founder, Sensibo

5:30 PM

Leading the Way: The Early Adoption of AI Agents in Guest Journeys

  • Learn how AI agents are the new interface between technology and service delivery
  • Explore the tangible benefits of AI-driven innovation at each step of the digital guest journey
  • Take charge of your hospitality operations by leveraging AI agents to make smarter decisions

Speakers

Founder, Apaleo

5:30 PM

Interactive Tech Solution Debate: Revenue Beyond the Room: Revolutionising Revenue Management with Data-Driven Personalisation

  • The key to using guest data to drive reservation volume with competitive offerings
  • Calculating revenue per guest for increased monetising opportunities and effective inventory planning
  • Measuring performance on the whole guest experience
  • Maximising revenue with attribute-based pricing and tailored upgrades from behavioural insights
  • Harnessing AI software for Business Intelligence and hyper- personalisation

Speakers

Managing Director, GauVendi
Senior Director of BusinessDevelopment, Iberia & LATAM, SHR Group
Vice President, Sales, EMEA, IDeaS
Senior Business Development Manager, Agilysys

5:45 PM

m3connect Networking Drinks in the Exhibition Hall

5:45 PM

CHECK OUT: Close of Conference

6:00 PM

Interactive Panel Discussion: How Can Hoteliers Regain Control Over Guest Reservations?

Submit your approaches via SLIDO for expert panellists to discuss

  • Best practices for boosting direct bookings
  • Enhanced offerings driving guest loyalty and higher rebooking
  • Rethinking rewards: Stay top of mind by diversifying and enhancing member benefits
  • Minimising search detours with built-in price comparison tools
  • Beat the rate race: Combat pricing pressures from OTAs and comparison sites

Moderator: Ryan Haynes, Director, Haynes MarComs

 

Speakers

Director, Haynes MarComs
Head of Commercial, Clink Hostels
CEO, HOSPA
Senior Director, Sales EMEA - Cendyn

6:30 PM

CHECK OUT: Six Star Global Networking Drinks in the Exhibition Hall

6:45 PM

Networking Dinner & Awards Ceremony

7:30 PM

Networking Dinner

Speakers

Select a speaker to learn more

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Darryn Quayle
VP, Worley

Darryn leads a business unit in one of the world’s largest professional services companies tasked with engineering and building the required critical minerals infrastructure ranging from mining to battery active materials manufacture and recycling.

Darryn is a mining engineer with a Bachelor of Engineering from the West Australian School of Mines as well as other business and professional qualifications. He has over 40 years of government, business, technical and engineering experience working on mining operations, projects and strategy on across the world.

For the past decade he has focused on highlighting mining’s pivotal role in delivering the global energy transition on schedule with minimal harm to peoples and the environment. This has involved having an active role leading the development of countries’ critical minerals strategies and free trade agreements to the development of satellite monitoring technology capable identifying and measuring tailings dam movement.

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Chris Catania
Senior Director Operations, Worley Consulting

Chris holds a Bachelor of Engineering in Mining and an MBA, with extensive executive and director-level experience across the mining and energy sectors. His career spans commodities including zinc, lead, iron ore, copper, bauxite, gold, silver, mineral sands, and coal. He specialises in strategic and business planning, delivering safe, low-cost, and operationally optimal solutions that maximise asset and process value. With direct involvement in three world-class greenfield start-ups, complemented by consulting expertise, Chris brings proven ability to translate strategy into viable, achievable project solutions.

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Jackie Park
Managing Editor | Global Data Energy Publications

Jackie Park is the Managing Editor of GlobalData's energy publications, Power Technology and Future Power Technology.

Her coverage expands across the sector, from renewables and energy storage to EVs and grids. Jackie has also worked for NBC affiliate WRAL-TV in North Carolina, US and The JoongAng in South Korea. She graduated with a degree in public policy with a concentration in policy journalism at Duke University and obtained her masters in global politics and communications at the University of Helsinki

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