Lizzy specialises in the topics of behavioural science and insurance innovation. She spent 7 years in Swiss Re’s Behavioural Research Unit experimenting with applying concepts of unconscious bias to customer interactions with L&H insurers. She now sits in the client relationship team for UK & Irish insurance clients leading on product innovation and delivery of Swiss Re’s Solutions. These cover topics such as automation, analytics and customer wellbeing. She has a PhD in psychology as well as 10 years Global insurance experience.