A passionate and driven insurance professional with over 17 years experience across Operations, Change & Transformation, Claims, Sales, Service and Data/MI. Strong operational leadership background, having managed departments of 200+ FTE. Ability to design and drive transformation with experience in delivering large and complex operation restructures, change programmes and digitalisation. Highly adept at building operations from ground up, through robust business planning, engaging change leadership and precision delivery. An inspirational communicator, motivating and maximising performance across a variety of insurance functions
