Ian has over 30 years’ experience in senior roles, transforming operations across Publishing, Broadcast TV and Telecoms, laying claim to have created industry leading performance in every role. He is passionate about leading change and has recently crossed the boundary from being a user to a provider of technology and is currently the COO of ContactEngine, a NICE Company. As part of that role, Ian works with clients to define and build proactive communication solutions that reduce operational cost and improve revenue, using cutting edge Conversational AI to make a personal connection with customers. Prior to ContactEngine, Ian was one of the team that created and grew Sky Broadband and is widely considered to be an SME in the telcoms space, along with deep expertise in Billing, Credit Risk, Collections, Contact Centre Operations, Field Operations and Project & Programme Management
