Business Consultant, since 1987. Founder and director of Capricorn Ventis (Capventis) since 1998.
Specialising in helping businesses to be more effective and profitable, through better business alignment and through utilisation of technology.
Core focus and specialisms today in eXperience Management, Data Analytics, Business Improvement and Digital Solutions. Evolving from historical focus in CRM/CX and BI.
Lead creator (with Capventis team) of IMPROVE methodology which combines eXperience Journey Mapping (XJM) with business and digital solutions design. Addressing core business challenges relating to performance improvement with data as the core ingredient.
Source and partner with the best technology to enable the business strategy. Today’s focus on powerful, flexible and cost effective technologies that people “like” to use.
Implementation services to “make good things happen” in good time, including large to medium scale project management of business-only and technology related projects.