John Nikolaidis

John is the Chief Commercial Officer at Omilia, one of the company partners and a seasoned executive with profound knowledge of the Omlia constallation of products. He has personally overseen and reviewed multiple of Omilia productions across the globe and the manners in which enterprises & organisations in the banking and insurance idustries among others, have used the company’s technology to dramatically improve contact centre metrics & KPIs, decrease costs, increase customer satisfaction; effectively assist them in delivering contact centres to the Conversational AI future.