Dynamic and results-driven digital content strategist with over 10 years of experience in the hospitality and digital marketing industry, specializing in content strategy, SEO, and digital transformation. Currently leading digital content strategy for Hyatt Hotels Corporation in the EAME region, ensuring seamless and engaging digital experiences across multiple markets.
Proven expertise in developing and executing digital content strategies, optimizing performance through data-driven insights, and leveraging AI, automation, and emerging technologies to drive engagement and conversion. Passionate about enhancing property websites, direct bookings, and omnichannel content marketing while ensuring brand consistency and localized relevance.
Luis has over 18 years of experience in the hotel industry, specializing in distribution and hotel technology. His career highlights include making a significant impact in 2009 when he launched Getaroom.com. Following this, he took on the role of Business Development. Currently, he is the Senior Director of Business Development for Iberia and LATAM at SHR.
André is passionate about using technology to enhance human experiences and improve business outcomes. He started his career in UX and service design, consulting for global companies and developing a strong understanding of user needs and digital interactions.
For the past 8 years, he’s been applying this expertise at PortoBay Hotels & Resorts, where he’s played an important role in streamlining processes, optimizing data collection, and enhancing business intelligence. This work has contributed to improved operations, data-driven decision-making, and better experiences for both guests and staff.
André’s approach to technology is grounded in human-computer interaction principles, with a focus on using technology to enhance, not replace, human connection. His work at PortoBay aims to create a more human-centered and efficient workplace. From guessing a guest nationality, to pre-process rooming list emails, saving precious time to the reservation department. AI is already a reality in PortoBay.
Currently, André is focused on “Staff Digital Empowerment,” an initiative exploring how AI, automation, and digital tools can empower employees to provide exceptional service and build stronger guest relationships. He believes technology can free staff from repetitive tasks, allowing them to focus on engaging with guests and creating memorable experiences.
As Vice President Global Chains & Hopper Technology Solutions (HTS) at Hopper, I lead the global expansion of the Hospitality division across B2C and B2B segments.
HTS is at the heart of Hopper’s strategic priorities, offering (travel) companies a comprehensive suite of solutions, including fintech ancillaries, advanced ecommerce capabilities, and full-stack white label technology. Our mission is to empower partners to stay competitive in the rapidly evolving digital landscape by meeting the growing demands of consumers through seamless, innovative direct channels.
Mandy Stam leads the Business Solutions department at Radisson Hotel Group, driving digital transformation in Meetings & Events. With a background in Hotel Management and a Master’s in New Media & Technology Management, she optimizes processes through tech-driven solutions. With 19 years of experience in Meetings & Events, Mandy has held various roles, gaining both operational expertise and strategic insight. She focuses on process optimization through structural and system-led improvements, enhancing efficiency and innovation.
Her strength lies in bridging traditional hospitality with modern digital advancements. By leveraging technology, she enhances service delivery, improves customer experiences, and streamlines workflows. She works closely with stakeholders to align tech initiatives with business goals. Mandy is passionate about innovation and continuously seeks ways to refine strategies, creating seamless, tech-enabled experiences. Her extensive background equips her to lead complex transformation initiatives successfully.
With a future-focused mindset, she remains committed to evolving the Meetings & Events landscape through digital innovation and strategic execution.
Felix Undeutsch is Co-Founder and CEO at hivr.ai, an AI-powered platform that automates the manual sales process for meeting and group bookings for hotels. By streamlining these complex, time-consuming tasks, hivr.ai enables hotel chains such as Minor Hotels Group and Radisson Hotel Group to respond more quickly to booking requests, increase conversion rates, and enhance customer satisfaction. Previously, Felix spearheaded similar innovations at Expedia, focusing on meeting and group sales automation. He holds a Master in Innovation and Entrepreneurship from HEC Paris and has been recognized with awards like the IHA Startup Award, the Fiylo Innovation Award, and the Freiburger Innovation Award for his tech-driven contributions to the hospitality industry.
Monica Battistella is the Group Sustainability Manager at Taghleef Industries, a leading global BOPP films producer.
With over 20 years of experience, she has held key positions across various functions, including Sales and Product Management for Ti Europe.
Active in cross-value chain associations like CEFLEX and Recyclass, Monica is a sustainability and circular economy advocate with deep insights into regulatory compliance and the strategic role of suppliers in addressing industry challenges.
