Archives: Speakers

Kelvin Waters

Kelvin started his position as Customer Insights Manager at Lloyds Banking Group on January 29, 2023. His role focuses on understanding and improving customer experiences within the banking sector.

Monika Kashyap

With over 25 years of experience, Monika is a Data and Decisioning Leader across Banking & Financial Services, Telecoms, Insurance and Travel domains who has led the omni-channel design and delivery across the globe through customer touchpoints (digital and staff assisted) and helped businesses enhance customer engagement, NPS, growth and retention strategies. Monika has worked with major banks & blue-chip companies in the UK implementing Data and AI driven orchestration, deriving meaningful insights, driving hyper-personalisation, actionable intelligence, and optimising business outcomes whilst balancing customer needs.

Mari Parry

Mari Parry is a Principal Engineer at BlackRock, focused on leveraging AI to support Portfolio Management workflows. She has 20+ years of experience delivering innovative solutions for the financial and media sectors in the UK and Germany.

Emily Ellison

Emily is our Technical Services Director responsible for the delivery of our training courses, file review services, technical manuals and consultancy services. Emily is supported by our team of technical consultants across tax, audit and accounting. Before joining Mercia in 2010, Emily was with KPMG for nine years working in both tax and audit.

Adrian Cox

Adrian Cox is a Managing Director and Thematic Strategist at Deutsche Bank Research, focusing on the implications of Artificial Intelligence for investors, enterprises and society. He joined Deutsche Bank in 2009 and held senior leadership roles in Communications in London and Sydney before joining Research. He previously spent a decade covering finance and economics as an award-winning journalist and editor at Bloomberg News and the Financial Times in London, Brussels and New York. He is a graduate of Cambridge University and has an MBA from City University in London.