Matthew Joyce is a VP for Hospitality Tech within Accor, based in London, responsible for driving technology strategy and delivery across managed hotels in Europe and North Africa. Working at the intersection of operations, digital and hospitality, he focuses on enabling hotel performance through scalable, secure and practical technology solutions.
Matthew works closely with hotel teams, owners and partners to deploy core platforms, modernise property technology and support large‑scale transformation programmes, including Move to Cloud and guest‑facing systems. His role combines operational governance with field execution, ensuring technology enhances both guest experience and day‑to‑day hotel operations.
With a strong background in hospitality technology, Matthew brings a pragmatic, people‑centric approach to innovation, balancing standardisation, operational efficiency and service quality.
Nazrul Islam is Lead Transformation Manager at AXA, and a passionate CX leader dedicated to overcoming challenges with energy, teamwork, and innovation. Nazrul has been heading up AXA’s impressive transformation strategy for more than four years, leading on the organisation’s generative AI solution to support frontline operations to summarize interactions between customers and agents. This is greatly reducing effort, lowering costs, and improving agent and customer experience alike.
Emily Brooks is Senior Value Consulting Director at Seismic, the global leader in revenue enablement. She leads the company’s Value Consulting function across EMEA and internationally, working with large enterprise organisations to build the business case for revenue transformation and quantify the commercial impact of revenue enablement investment.
With over 15 years in enterprise software, Emily has spent her career helping organisations translate technology decisions into financial outcomes. Before joining Seismic, she spent a decade at WorkForce Software working across global markets with some of the world’s largest companies.
She is a trusted advisor to Finance, Operations, and Revenue leaders navigating complex buying decisions, and brings a commercially rigorous, data-driven approach to a discipline that sits at the intersection of strategy, sales, and customer value.
David has 35 years of industry experience, including clinical and commercial drug substance and drug product supply, management of clinical materials packaging, labeling, and distribution, and quality assurance oversight. David has been involved in late-stage clinical and commercial materials production and distribution for over 15 drugs, including the recent launch of LifyorliTM.
Isabel brings deep expertise and a proven track record in helping sponsors and CROs deliver studies with greater precision, speed, and equity. In her role as a Market Solutions Specialist, she sits between technology, data, and research delivery, turning complicated problems into practical solutions that make a real difference.
‘Liz Lumley is an independent journalist, podcaster, keynote speaker and moderator. She is a global specialist commentator on global financial technology or “fintech”. She has spent over 30 years working in the financial technology space, most recently as deputy editor at The Banker. She writes frequently for publications such as Compliance Corylated, Treasury Today, and Fintech Futures. She was also a director at VC Innovations and architect of the FTT Festival, managing director at Startupbootcamp FinTech London, and an editor at financial services and technology newswire, Finextra. She was named Journalist of the Year for Technology and Digital Finance at State Street’s UK Press Awards for 2022.
Owen Williams is a technology leader with over 25 years’ experience in software development. Over the past 15 years he has helped shape the organisation’s clinical research technology platforms, including FARSITE and ConneXon, delivering solutions for groundbreaking real-world data driven clinical trials. Owen leads NWEH’s Technical Team, driving innovative digital solutions for clinical research and healthcare analytics.
