Archives: Speakers

Jonathan has a BA in Economics from Western Kentucky University (USA) and a Master’s in International Economics from Universitat Rovira i Virgili (Spain). He has analyst and insight experience across several industries such as automotive, alcohol, and nuts and dried fruits. He also serves as an adjunct professor within the Economics Department at Universitat Rovira i Virgili for the International Markets Master Degree.

Jeremy Smith is the Chief Technology Officer at Suralink. Jeremy has more than 20 years of experience building and running commercial software products and successful engineering, product, quality assurance, and operations teams. Jeremy has served in executive and board advisory roles at multiple companies, most recently as Head of Engineering at Teem by iOffice and previously as Chief Technology Officer of SambaSafety.

Joined the insurance industry as a school leaver over 30 years ago, completed Masters Degree while in full time employment, and has held a broad range of roles from mailroom to boardroom both as an insurer and broker.

These roles include

– Managing Director AXA Personal Lines Intermediary with P&L accountability for +£350m Gross Written Premium across brokers, intermediaries, networks and MGA.

– Head of Insurance (MD) for Sainsburys Bank, including setting up the broker model for Car & Home Insurance and P&L accountability for 500k+ customer across Car, Home, Pet, Travel and Life, circa £125m+ Gross Written Premium

– Chief Customer Officer at Atlanta Group, accountable for marketing, product, digital operations, continuous improvement, conduct Assurant and complaints for 2 million customers across 14 brands

– Group Chief Customer Officer for Freedom Group Services, including Stella UK and Stella Australia.

Accountability – Customer, Project Office, Insurer Relationships, Stella UK & Aus.

Passionate about the insurance industry and driving success by putting the customer first and developing/retaining talent. A strong advocate of insurance as a career choice.

I also have my own business Coach-Forward with a focus on Board Advisory, Exec Coaching & Mentoring female business owners.

LieAnn Van-Tull practices food and drug law with an emphasis on food and drug packaging regulation and tobacco and e-vapor regulation. She advises domestic and foreign clients regarding compliance with global food and drug packaging requirements.

LieAnn assists companies in obtaining food contact clearances for their products in the United States (U.S.), Canada, China, South America, as well as the European Union (EU) and its individual Member States. She also provides guidance to clients on ways to establish a suitable regulatory status for products for which explicit premarket approval is not necessary.

In addition, LieAnn advises foreign and domestic clients on tobacco and e-vapor regulation by providing state and federal legislative counsel to tobacco and e-vapor suppliers, retailers, distributors, and manufacturers. She also counsels clients on approaches to establishing clearances for tobacco products marketed in the U.S.

Prior to joining Keller and Heckman, LieAnn served as regulatory counsel for the U.S. Food and Drug Administration (FDA), where she was a member of the lead counsel team on enforcement actions against companies that produce electronic nicotine delivery systems (ENDS). She also developed policies and programs involving matters affecting the regulation of the tobacco industry. Her experience at FDA allows LieAnn to assist Keller and Heckman partners in sorting through the complex and ever-changing e-vapor and tobacco regulations and explain them clearly and effectively to clients.

(Admitted to practice in Maryland only. Practice limited to matters before the FDA and matters ancillary thereto.)

Representative Matters

Provided regulatory guidance regarding food contact legislation across multiple jurisdictions for multinational food packaging companies

Advised clients regarding tobacco and e-vapor regulation as it relates to the Family Smoking Prevention and Tobacco Control Act

Counseled clients on securing a suitable regulatory status for food contact materials marketed in the U.S. and EU

Memberships

American Bar Association (ABA)

Washington Bar Association (WBA), Committee Member, 2018 – 2019 Term; Membership Chair, 2019 – 2020 Term; Secretary, 2021 – 2022 Term; President-Elect, 2022 – 2023 Term; President, 2023 – 2024 Term

Awards

National Conference of Bar Presidents (NCBP) Diversity Scholar, 2023 – 2024

National Bar Association (NBA) 40 Under 40 Nation’s Best Advocates, 2023

Education

University of Maryland Baltimore County, B.S., 2006

University of Maryland, College Park, M.S., 2013

University of Baltimore School of Law, J.D., 2014

George Washington University Law School, L.L.M., 2018

I am a seasoned customer experience expert with a career covering operational support of contact centres as well as provision of CX services and solutions. My role is to develop capabilities within the firm and with our clients using market leading CX analytics methodologies to create measurable and transformational operational improvements, including cost optimisation and compliance improvements across retail, telecommunications and financial services customers across the UK and overseas.

Over the past 35+ years, I’ve been fortunate enough to work with some of the UK’s and the world’s most recognised and respected brands to deliver successful customer-centric transformation. I specialise in supporting our clients to deliver improved customer experiences through operational transformation, strategic outsourcing, and business change. My sector expertise and experience cover a broad range of industries including retail, consumer goods, travel, and insurance.

CEO and founder of Elephants don’t forget, the world’s leading company in using Artificial Intelligence (AI) to augment employee performance and optimise enterprise outcomes. With over 10 years of experience in this field, I have successfully created and delivered cutting-edge AI solutions that enhance human capital and reduce risk and compliance issues for enterprises across 45 countries and 14 languages.

Our flagship product, Clever Nelly, is a low-cost, easy-to-deploy, and super-secure AI platform that ensures employees are competent and fit for their specific job roles. We have won multiple awards and attracted some of the world’s largest and smallest companies as clients, who share our vision of creating the fairest and best possible customer outcomes, at the lowest cost and with the least number of mistakes. My mission is to make Elephants Don’t Forget the global leader in AI-powered employee competency solutions, and to sail the Atlantic, single-handed, one day.

Supada manages a team of Product Leads to bring cell and gene therapies from acquisition to manufacturing readiness. They work on a growing portfolio of targeted and personalized medicines for oncology and ocular diseases that span from early clinical development to preparation for commercial launch.  Her responsibilities include due diligences, process development, system stakeholder, and contract manufacturer selection.