Archives: Speakers

A pro-active and committed leader who is passionate about delivering great customer experiences and outcomes. Lead, engage and drive change across the business through voice of the customer insight and systems thinking.

Strategic and creative business development expert, specialising in payment propositions, with experience in client account management and SMB growth.

Payment product expert and a trusted payments advisor, able to analyse a client’s unique goals and challenges to formulate and sell solutions that drive adoption, increase spend and decrease processing costs.

Stewart is a seasoned financial services professional with over 20 years of experience in asset management, specialising in client assets (CASS) compliance. He is currently a Board member, Director and Head of Operations Control within a leading UK merchant banking group with over £15 billion in assets under management.

As the Head of Operations Control Stewart is responsible for ensuring the operational effectiveness of the systems and controls that safeguard the firm’s compliance with CASS regulations. He also reports to the firm’s governing bodies and regulators on CASS matters, oversees the key outsourced providers, and chairs the PIMFA CASS Working Group. Stewart holds a diploma in Investment Operations from the Chartered Institute of Securities and Investment, where he is a Chartered Fellow and a member of the client assets panel. He is also a Chartered Manager and a Chartered Fellow of the Chartered Management Institute.

Stewart has a proven track record of developing and implementing robust operational risk and control frameworks in asset managers, as well as handling Section 166 FCA requests and investigations. He is an industry speaker and a published author on CASS compliance best practices, operational risk management, and public speaking. Stewart is passionate about delivering the highest possible value to the firm’s clients, stakeholders, and regulators, while fostering a culture of excellence, collaboration, and continuous improvement.

Transformation, Regulatory and Operations Executive with a strong track record of leading high performing teams. A demonstrable history of cross-functional collaboration with global business leaders to shape and deliver compliant business strategies for FTSE 100 and Fortune 500 businesses including digital solutions that make use of the latest technology. Skilled in transformation, operational readiness, governance and policy, international and cross-functional stakeholder management, leadership and advocacy.

Sought after speaker on matters of policy and technological innovation, most recently spoke at the Connect Global Group’s Automation and Innovation in Wealth Management Conference UK. This was a panel discussion centered around the use of technology such as AI in the Wealth Management arena and the regulatory implications of a more digital centered approach within the industry.

A vocal advocate for diversity, equity and inclusion; provides thought leadership to global businesses on matters of racial equity and anti racism. Sought after speaker on issues related to racial and gender diversity, equity and inclusion.

I’m a writer, trainer and language strategist. I believe that better writing can measurably improve every single aspect of a business, inside and out, and I spend my days trying to prove it.

Right now, I’m leading the writing team at Monzo, which I started back in 2018 (the team.. not the bank). This is my baby: monzo.com/tone-of-voice

I’ve written pretty much everything there is to write. From poems on beer cans, to HR policies, to scripts, to speeches for FTSE 100 CEOs and a former England football captain.

I’ve trained thousands of people to be more confident and effective with words, including lawyers, engineers, journalists, bankers, brand people and writers from agencies like Wieden+Kennedy, M&C Saatchi and Ogilvy.

I’ve run a whole bunch of language programmes for companies big and small; developing tone of voice principles, monster rewrites, content strategy. Whatever it is, I get the call if someone needs to balance big-picture thinking with real attention to detail* about the nuances of language.

Ambitious and driven to achieve societal change through galvanising people in businesses to deliver for their customers and communities. A rare multi-sector board level customer & commercial leader, with a track record of success in Retail, Mobile & Technology, Public Sector and Financial Services (SMF3 & 24).

Experienced leader of multi-disciplinary teams of over 300 and budgets in excess of £100 million. Deep expertise in leading the development and delivery of customer led strategies to engage colleagues and transform organisations culture and performance.

Results oriented CX and Propositions Specialist with a keen interest in the digitalisation of financial services, leakage discontinuation and ESG.