Stewart is a seasoned financial services professional with over 20 years of experience in asset management, specialising in client assets (CASS) compliance. He is currently a Board member, Director and Head of Operations Control within a leading UK merchant banking group with over £15 billion in assets under management.
As the Head of Operations Control Stewart is responsible for ensuring the operational effectiveness of the systems and controls that safeguard the firm’s compliance with CASS regulations. He also reports to the firm’s governing bodies and regulators on CASS matters, oversees the key outsourced providers, and chairs the PIMFA CASS Working Group. Stewart holds a diploma in Investment Operations from the Chartered Institute of Securities and Investment, where he is a Chartered Fellow and a member of the client assets panel. He is also a Chartered Manager and a Chartered Fellow of the Chartered Management Institute.
Stewart has a proven track record of developing and implementing robust operational risk and control frameworks in asset managers, as well as handling Section 166 FCA requests and investigations. He is an industry speaker and a published author on CASS compliance best practices, operational risk management, and public speaking. Stewart is passionate about delivering the highest possible value to the firm’s clients, stakeholders, and regulators, while fostering a culture of excellence, collaboration, and continuous improvement.
Transformation, Regulatory and Operations Executive with a strong track record of leading high performing teams. A demonstrable history of cross-functional collaboration with global business leaders to shape and deliver compliant business strategies for FTSE 100 and Fortune 500 businesses including digital solutions that make use of the latest technology. Skilled in transformation, operational readiness, governance and policy, international and cross-functional stakeholder management, leadership and advocacy.
Sought after speaker on matters of policy and technological innovation, most recently spoke at the Connect Global Group’s Automation and Innovation in Wealth Management Conference UK. This was a panel discussion centered around the use of technology such as AI in the Wealth Management arena and the regulatory implications of a more digital centered approach within the industry.
A vocal advocate for diversity, equity and inclusion; provides thought leadership to global businesses on matters of racial equity and anti racism. Sought after speaker on issues related to racial and gender diversity, equity and inclusion.
I’m a writer, trainer and language strategist. I believe that better writing can measurably improve every single aspect of a business, inside and out, and I spend my days trying to prove it.
Right now, I’m leading the writing team at Monzo, which I started back in 2018 (the team.. not the bank). This is my baby: monzo.com/tone-of-voice
I’ve written pretty much everything there is to write. From poems on beer cans, to HR policies, to scripts, to speeches for FTSE 100 CEOs and a former England football captain.
I’ve trained thousands of people to be more confident and effective with words, including lawyers, engineers, journalists, bankers, brand people and writers from agencies like Wieden+Kennedy, M&C Saatchi and Ogilvy.
I’ve run a whole bunch of language programmes for companies big and small; developing tone of voice principles, monster rewrites, content strategy. Whatever it is, I get the call if someone needs to balance big-picture thinking with real attention to detail* about the nuances of language.
Ambitious and driven to achieve societal change through galvanising people in businesses to deliver for their customers and communities. A rare multi-sector board level customer & commercial leader, with a track record of success in Retail, Mobile & Technology, Public Sector and Financial Services (SMF3 & 24).
Experienced leader of multi-disciplinary teams of over 300 and budgets in excess of £100 million. Deep expertise in leading the development and delivery of customer led strategies to engage colleagues and transform organisations culture and performance.
Results oriented CX and Propositions Specialist with a keen interest in the digitalisation of financial services, leakage discontinuation and ESG.
Inès is an Innovation Analyst at HSBC working with Large Language Models and Generative AI. The focus of her work is exploring the potential of Generative AI to derive insights and create new ways to approach and solve problems. She uses her expertise to help her colleagues to better understand Generative AI and empower them to utilise these tools. In her spare time, Inès enjoys exploring her creative side through arts and crafts.
A human-centred-designer with over two decades of experience, helping organisations deliver better outcomes for their customers.
Keith Richards is the founding director and CEO of the Consumer Duty Alliance (CDA), an independent, not-for-profit professional body created by and for the sector. The CDA promotes consumer-focused good practice, engages policymakers on consumer duty, and champions the value of professional advice.
A recognised leader in financial services, Keith has over 40 years’ executive experience and a strong media profile, regularly contributing to national and trade press. He previously served as CEO of the Personal Finance Society for eight years, Chief Membership Officer at the Chartered Insurance Institute, and held senior roles at Tenet Group and Royal London Group.
Keith has actively shaped the profession through board positions with PFS, Tenet, RL Retail, AIFA, AMI, EFPA, and government/regulatory working groups. He is also founding Chair of the Financial Vulnerability Taskforce, promoting understanding and good practice around consumer vulnerability.
Keith was recently recognised for his ‘Outstanding Contribution to the Advice Industry’ at the Professional Adviser Awards 2026.
Seasoned marketing leader with over 20 years of experience driving business growth and crafting differentiated client experiences for blue chip financial services businesses across investments, real assets, alternatives and wealth management.
Skilled at leading high-performing marketing teams and executing integrated programs in today’s digital landscape. A creative strategist adept at fostering a culture of innovation, collaboration, and out-of-the-box thinking.
Core competencies include:
- Alternative investments, covering Real Estate, Infrastructure, Private Equity and Credit. Managing all external communications, brand-building and content development.
- PR & Marketing strategy and communications planning
- Digital marketing and optimization
- Brand strategy and positioning
- Advertising, agency management and creative development
- Product marketing
- Budget management and operations
- Assembling and leading teams
- Marketing transformation and change management
- Leveraging global experience to enhance multinational marketing efforts
- Fluent Italian, English and B2 French
