Simon is Director of Commercial Strategy and Analytics at Design Hotels, headquartered in Berlin, Germany. In his current role he is advising Design Hotels member hotels on holistic commercial strategies and integrated technology landscapes. Prior to Design Hotels, Simon gained experience in revenue management, e-Commerce and business intelligence with The Ritz-Carlton Hotel Company, Hyatt Hotels & Resorts and headed up the role out of TravelClick’s Demand360 platform into international hotel chains.
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Velichko Sarev
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Stephen Kennedy
Stephen Kennedy heads the EMEA solutions team for eGain. Working with eGain’s customers and prospects, he helps clients understand the benefits that can be obtained with a successful eGain implementation. Stephen started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a Pre-Sales role, working with prospects and customers to achieve some of the results he attained. For the last 20+ years, Stephen has been involved in many aspects of the implementation of successful Customer Service environments and ensuring that customers attain the expected benefits.