Archives: Speakers

Fleur is a payments enthusiast who gets very excited about solving problems for customers and their end customers. She started her journey at Adyen around 3 years ago in the Technical Support team where product knowledge around payments was first established. Throughout those first years in a customer-facing product role, it became apparent that serving customers and its partners came very natural to her whereafter she moved into a more industry focused role as there seemed to be a need for that industry specific knowledge within the company. She already had a lot of affinity with Hospitality and the excitement for this industry was really around technology and showing the industry the added value of integrated systems and making better use of technology. How come we take the frictionless customer journeys in Retail and Airlines for granted, but in Hospitality we are still used to the status quo?

Juan José Llorente has lead Adyen’s activity in Spain and Portugal since 2013 as Country Manager. His work has allowed the company to boost its presence in the Spanish e-commerce and retail market, increasing the client portfolio with companies from the fashion, hospitality and travel verticals. He has an extensive experience in the payments and e-commerce vertical, in which he has held different positions of responsibility in companies such as PayPal or Amadeus. Juan José developed his university studies in Spain, France and Germany, with an MBA from IESE and Northwestern University – Kellogg School of Management. He is passionate about languages, different, culturas, travel, family and sports.

Michael has 20 years’ experience of the hospitality industry within IT. Having spent many years in business development he progressed to managing Global brands for TeleAdapt managing the Accor account. In 2014 he joined DanMagi and has become an invaluable member of the team. Most recently he has become Account Director focusing on account customer care. Michael is based in London, UK.

Michael has been in the hospitality industry for 17 years, starting in hotel operations, working overseas in some of the finest hotels in the world. Since 10 years, Schäffner is part of the technology sector and held several management positions in sales and marketing. In March 2017, he joined Duetto to build up the presence in the German speaking markets. He is also a guest lecturer at the University of Cooperative Education in Ravensburg. While travelling, he likes to bring his running shoes exploring new places and cities

Hospitality enthusiast with a demonstrated history of working with travel tech companies, always looking for the latest innovations to move the hotel industry forward, enabling hotels to create modern guest experiences!