Sally Gaudion is Chief Customer Officer with accountability for customer experience and outcomes, savings operations, branch network, estates and facilities, and operational resilience, including first line risk and compliance (SMF24). An enterprise executive in regulated retail financial services, she has a proven track record of delivering strong customer outcomes alongside resilient, high performing operations.
Sally brings together deep customer insight with extensive operational, risk and regulatory expertise, built through senior leadership roles spanning audit, compliance, investigations and enterprise risk. This breadth enables her to translate regulatory and resilience requirements into practical, customer centred operating models that strengthen service delivery, improve efficiency and build long term trust.
She has led complex, multiyear transformation programmes delivering measurable results, including a 4.8 Trustpilot rating, top tier NPS, improved operational performance, strengthened controls and highly engaged teams. Sally is known for balancing customer obsession with disciplined execution to build resilient, purpose led organisations.