Archives: Speakers

Robert Hormuth is Corporate Vice President, Architecture and Strategy of the Data Center Solutions Group (DSG) at AMD.  Robert has 35 years in the computer industry, joining AMD in 2020 after 13 years with Dell where he was CTO of the Server Business unit, 8 years with Intel and 11 years at National Instruments.  At AMD Robert is charged with creating a long-term system level vision for DSG and identify the technical requirements/implications to the DSG portfolio.  Robert has a B.S. in Electrical and Computer Engineering from The University of Texas at Austin and currently holds 30+ patents.

Emily Gore is Vice President of Strategy and Business Development for Broadridge Customer Communications International. She brings a wealth of expertise, working with leading firms to modernise communications management and improve customer experience and outcomes. Emily also leads on BRCC International’s rolling programme of industry research shining a light on best practice CX, customer understanding and outcomes and the communications modernisation agenda.

Mark Cunningham is the UK Managing Director at PriceHubble, Europe’s leader in property data solutions for finance and real estate. He brings deep expertise in property data, analytics, and digital transformation, with a strong track record of helping financial institutions and real estate players unlock value through data-driven insights.

Prior to joining PriceHubble, Mark co-founded WhenFresh, a leading provider of UK property data and analytics for banks, insurers, and utilities that was acquired by PriceHubble at the end of 2023, becoming a key part of its UK operations. With a background in venture start-ups, commercial development, and data architecture, Mark has founded and led several businesses at the intersection of data and innovation

Mark is Head of Behaviour Change at reChanneld, a Nordics company that blends the learnings from behavioural economics and cutting edge technology to help motivate consumers into taking action. Tech on its own, without a profound understanding of human preferences and behaviours, has a habit of missing the mark. By putting consumer behaviour front and centre of any tech solution, we have managed to deliver behaviour change at scale for our clients. Together, our team has nudged millions of customers towards faster, more efficient digital self-serve with intuitive signposting tools and simple user chosen pathways.

Kapil Ahuja is Partner Director and CTO at Nagarro Ventures & Studios, where he leads the practice designing and building AI-native digital experience platforms for global enterprises.

His view: most CX transformation fails not at the vision layer but at the execution gap. Real progress requires AI working on both sides: in the experience the customer encounters, and in the build process that creates it. He writes and speaks on intent-driven AI development, the principle that AI should work from human intent across the full build cycle, not just as a feature in the finished product. He works directly with CMOs and CXOs on platform strategy, experience architecture, and end-to-end delivery.