Archives: Speakers

Melissa has over 6 years experience working in HSBC and studied her postgraduate at Cambridge University in Sustainable business. Highly experienced in finding winning solutions for better sustainability programmes that benefit customers, the societies served by banks and the bank commercially.

Looking at how the next generation of technology, and the generation after that will change financial services.  William spends much of his time working on payment systems and has strong interests in blockchain, machine learning, and high performance computing.  With a solid background is engineering and application development he is part of the Technology Leadership in the Bank of England.

Campbell Shaw is Head of Bank Relationships for Cardlytics, where he leads the partnerships with existing banks, based in London. Campbell also focuses on market expansion, adding strategic financial institution partnerships. Prior to joining Cardlytics, he has spent a large part of his career in financial Services, working for Monitise and running their mobile banking partnerships. Campbell has also led sales teams in various companies, including D&B, Equifax, and ePolitix.com

Ravi Bhalla is a high-impact enterprise-level senior leader with over 14 years management experience across telecoms, insurance and financial services in both industry (BT, AIG, Barclays, HSBC & Lloyds Banking Group) and consulting (KPMG). A highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy to operations, digital, multichannel and product/proposition development, Ravi has attained many awards, including the Barclays Gold Experience Award and the Lloyds Banking Group Leadership: Inspire Delivery Award, and has recently been nominated for the Lloyds Banking Group authentic leadership programme for Black, Asian and Minority Ethnics (BAME) colleagues who demonstrate the attributes and potential to attain an executive-level position. Ravi has previously been a KPMG course lecturer, utilising lean and six sigma experience gained to teach and coach others. He is also a BAME sponsor, providing mentoring and coaching to BAME colleagues who aspire and have the potential to become future senior leaders in Lloyds Banking Group. Ravi holds a BSc (Hons) in Business Management from the University of East Anglia and an MA in Management, Economics and International Relations from the University of St Andrews. His previous publications include ‘The 12 point Customer Engagement Model’ (2013), Journal of Brand Strategy, and ‘Omni-channel: Driving engagement through Digitisation’ (2014) for the Journal of Digital & Social Media Marketing. Ravi’s specialisms include customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), Agile software delivery (Agile for Executives), design thinking, enterprise architecture, enterprise regulatory design and cybersecurity and operational resilience.

Adam is currently the Head of Branch Based Banking, leading a team of c.12,000 colleagues supporting over 24m Barclays UK customers across our branch estate. During his time in the role he has developed a new coverage model across the UK branches to develop a seamlessly connected customer ecosystem across all of the customer facing teams

Before taking this position in 2018, Adam was Head of Business Banking Coverage across the UK made up of 4,500+ colleagues, that serve the 1 million customers and clients that encompass start-up Businesses through to SME’s. In that role Adam expanded relationship banking and re-developed the way we work with our Business and Premier customers to ensure that we are meeting their needs effectively.

Adam joined Barclays in 2007, prior to that he worked at National Australia Bank, leading distribution teams and strategy development.