Paul Sweet is Head of Customer Experience at the Financial Services Compensation Scheme (FSCS) – the UK’s statutory compensation scheme for customers of authorised failed financial firms.
Responsible for ensuring that FSCS is known and trusted for its financial protection through outstanding customer experience, Paul is currently running a long term transformation programme which is re-designing how customers of the future will be paid compensation promptly and efficiently.
Paul has over 20 years’ experience in Financial Services operations having previously worked in a number of roles in the Insurance sector. He first joined FSCS in 2016 initially taking the lead on a variety of customer focused improvement programmes, and was appointed Head of Customer Experience in July 2022.
Between 2000 and 2016, Paul held a number of roles at RSA Insurance, including Sales, Operations, HR and Operational Excellence. Prior to that he was a Navigation Officer in the Royal Navy.