Sarah Marin is Chief Customer Officer at the Financial Services Compensation Scheme (FSCS) – the UK’s statutory compensation scheme for customers of authorised failed financial firms.
Responsible for ensuring that FSCS is known and trusted for its financial protection through outstanding customer experience, Sarah oversees planning and preparation for all types of financial services failure, ensuring customers are paid compensation promptly and efficiently.
Sarah has over 20 years’ experience in customer-centric operational leadership and transformational change across multiple sectors, including telecommunications, travel and events, learning and financial services. She first joined FSCS in February 2020 as Head of Operational Support, and was later appointed Chief Customer Officer in February 2021.
Between 2006 and 2020 Sarah held a number of roles at Capita PLC, including Chief Operating Officer at Knowledgepool and Director of Operations at Capita Travel and Events.