11th Annual Digital Transformation in Insurance Conference 2026

Uniquely tailored for general and commercial insurance professionals to discover the latest in enhancing customer engagement and operational agility through innovative digital tools.

19 - 20

May

2026
  • Hilton London Bankside, UK
  • Complimentary

2026 Sponsors Include

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Company Information

A Mail Metrics Company

We optimise communications for businesses in regulated sectors, driving compliance and cost-efficiency and delivering an enhanced customer experience through communication choice and convenience. We’re experts in multi-channel messaging, working with financial services businesses to understand communication goals and transforming processes to strike the best possible balance between paper and digital.

This is not about simply transferring existing paper-based services onto a computer screen – a broken process is a broken process. It’s about designing new and better approaches that place internal efficiencies and customer outcomes at the core.

Our suite of communication tools enable transformation to be tackled in small, easily achievable steps. We work collaboratively with businesses to identify obvious starting points, building out solutions in as little as eight weeks.

Company Website

To learn more, please visit our website - https://www.adaresec.com/

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AI4Process specialises in AI-powered process transformation, with extensive Platform expertise – with Pega, SS&C Chorus, and Camunda to deliver intelligent, agile, and resilient operations. By combining agentic AI autonomy with generative AI innovation, we automate and optimize complex workflows—future-proofing your business for the AI era.

Our unique strength lies in AI-driven process intelligence. We harness predictive process mining and real-time decision automation to identify inefficiencies and drive transparent, compliant change. Whether it’s deploying Pega’s dynamic case management, scaling SS&C Chorus for financial services processes, or orchestrating with Camunda, we ensure tailored solutions that deliver tangible, data-driven outcomes.

From adaptive process control to enterprise-grade automation, we bridge next-gen AI with robust BPM practices—achieving measurable efficiency gains and sustainable long-term value.

Partner with AI4Process to unlock the full potential of AI in your operations—transforming your processes into scalable, strategic advantages that keep you consistently ahead in a rapidly evolving market.

Company Website

To learn more, please visit our website - https://ai4process.com/

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Boost.ai makes it easy for enterprises to automate customer service and internal support at scale. Thanks to the unique self-learning conversational artificial intelligence (AI) powering the virtual agents and chatbots built on boost.ai‘s no-code platform, enterprises can finally automate interactions with people that depend on them without any drop in quality.

Boost.ai’s virtual agents are quick to deploy, easy to manage and highly scalable, making them able to understand thousands of intents and maintain resolution rates over 90%. Financial powerhouses such as Santander, Nordea, DNB, Tryg and Ageas are leading the charge – among hundreds of other enterprises worldwide – and have deployed virtual agents that automate thousands of interactions daily, saving them millions in operating costs every year.

Company Website

To learn more, please visit our website - https://www.boost.ai/

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Company Information

Evouchers is a secure, user-friendly platform designed to make the distribution of gift cards fast, simple, and stress-free, enabling insurance providers to support excellent customer engagement and operational agility.

Trusted by local authorities, social housing providers, charities, schools, and food banks, Evouchers helps distribute millions of vouchers each year. From cost-of-living support and household essentials to energy vouchers and white goods, our platform ensures funds reach those who need them quickly and efficiently.

Our intuitive dashboard gives you complete visibility and control over every stage of the voucher journey, while our dedicated first-line support team ensures recipients have a smooth and positive experience.

Company Website

To learn more, please visit our website - https://www.evouchers.com/

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Moterra AI is a secure, agentic AI platform built for financial services and insurance. It deploys in your cloud, connects to your data, and accelerates knowledge management, regulatory drafting, and compliance—without exposing sensitive information to public models.

Why Moterra: Your AI partner, not just a subscription. More powerful than Copilot, safer than ChatGPT—purpose-built for regulated industries.

Key capabilities:
● Cited Answers: Extract insights from KYC/AML, policy documents, and regulatory files with full source attribution
● Claims Management: Streamline insurance claims processing with AI-powered automation
● Integrations: Connect seamlessly to your existing systems and data sources
● Compliance: Role-based access with access rights respected, audit trails, GDPR and ISO/IEC 27001 & 42001 alignment
● Agent Builders: Create custom AI agents tailored to your workflows
Our clients—leading financial institutions—increase daily work efficiency and save 20-30% of their time on knowledge-intensive tasks.

Go-live in one week. London-based team with San Francisco–trained engineers and ex-EY consultants—delivering practical, secure AI that reduces compliance costs.

Company Website

To learn more, please visit our website - https://moterra.ai/

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Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organisations to transform the experiences for their customers through timely, optimised, contextual, highly individualised, and accurate communications for all channels.

Company Website

To learn more, please visit our website - https://www.quadient.com/

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Company Website

To learn more, please visit our website - https://www.precisely.com/

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Company Information

Seismic empowers insurance companies to deepen client relationships, streamline sales processes, and drive growth through personalized, compliant content and modern enablement technology. Our platform equips agents and teams with the tools, insights, and training needed to maximize every client interaction, accelerate productivity, and deliver seamless, high-impact digital and in-person experiences.

Company Website

To learn more, please visit our website - www.seismic.com

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Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ helps over 650 enterprise organizations across the globe simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle.

Company Website

To learn more, please visit our website - www.smartcommunications.com

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Company Information

Unipro have 25 years’ experience in Digital Transformation. Accelerating software development, optimising processes and integrating systems within highly regulated industries for some of the world’s leading companies.
Our team design and implement solutions that solve complex business problems across Digital Transformation programmes.
As the technology landscape continues to change at pace, Unipro’s experience, expertise, and flexibility ensures that our clients receive the optimal solution to accelerate their business success.

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Verint® Financial Compliance™ (VFC) is a comprehensive communications compliance solution that helps organizations capture, retain, manage, and analyze trade-related interactions across traditional and digital communication channels and platforms. Having pioneered a number of innovative, market-leading capabilities such as the capture of persistent chat in Microsoft Teams, this proven solution helps financial institutions adhere to complex financial regulations and avoid severe financial and legal penalties.

Verint Communications Analytics™, VFC’s own finance-specific, compliance-focused speech transcription and analytics offering helps financial services firms find the gaps in captured voice conversations. Among other features, it offers highly accurate multilingual transcription, diarization and speaker identification, automatic sentiment analysis, channel shift detection and more.

Building on Communications Analytics, VFC AI Insights™ (Conduct Risk, Activity Summary, Notes & Actions) help businesses proactively detect and prevent compliance and conduct breaches while improving operational efficiencies using secure and explainable AI across on-prem, cloud, and hybrid deployments – with full functional parity.

Company Website

To learn more, please visit our website - www.verint.com/

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Verto is a powerful project, programme and portfolio management (P3M) platform designed to help organisations deliver complex change with clarity, confidence and control. Used widely across the UK public sector and increasingly adopted by private-sector industries, Verto provides a secure, scalable and configurable environment for managing programmes of work at pace and at scale.

The platform creates a single source of truth for strategic planning, performance tracking and governance, helping leaders make informed decisions based on accurate, real-time data. With flexible workflows, automated reporting and intuitive user experience, Verto improves visibility, reduces administrative burden and strengthens risk and assurance processes across teams and departments.
Whether supporting transformation in government, improving operational efficiency in insurance, or enabling consistent delivery across large organisations, Verto is more than a platform. We provide a partnership. Our dedicated customer experience team works closely with every client to understand their strategic priorities, configure the system to their ways of working, and ensure teams get value from day one. From implementation through to ongoing optimisation, we help align Verto with their goals, build capability across teams, and embed confident, consistent delivery that supports long-term success.

Company Website

To learn more, please visit our website - https://vertocloud.co.uk/

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Company Information

CGI is one of the world’s largest IT and business consulting services firms. In the insurance sector, we work with insurers, reinsurers, brokers and agents to strengthen operational resilience, protect critical data and enhance cyber security across the value chain.

We are insights-driven and outcome-based, helping organisations safeguard core systems, maintain business continuity and meet evolving regulatory expectations. By combining deep insurance expertise with advanced data, cyber and technology capabilities, we support clients in modernising platforms, improving risk management and enabling secure, resilient operations.

Our end-to-end services span business consulting, systems integration, managed services and IP-led solutions. Through our proximity model, we deliver local accountability with global scale, helping insurers build resilient, data-led and cyber-secure organisations.

 

Company Website

To learn more, please visit our website - www.cgi.com/uk

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Systems iO was founded in 2019 as the only company specialising in OutSystems low-code development for the London Market. As its reputation for delivering robust and complex low-code applications has grown, it has expanded into new sectors and technologies, including AI-powered agentic solutions.

Systems iO helps clients to streamline operations, improve efficiency and deliver a seamless digital experience to their customers.

It proudly offers:
– Unrivalled insurance experience and knowledge
– OutSystems development ‘centre of excellence’
– The highest levels of customer service
– Software that works

Company Website

To learn more, please visit our website - https://systemsio.com/

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    Why attend?

    Get the full picture strategy to execution

    Hear how leaders are setting direction, then see how their teams are delivering it in underwriting, claims, pricing, fraud, data, distribution and customer experience. 

    Proof over buzzwords

    This isn’t a hype-fest. Sessions are built on real projects with measurable outcomes, what changed, what worked, what didn’t, and what the ROI looked like. 

    Real-world case studies you can use

    Walk away with practical models and repeatable playbooks, not vague discussions. Expect clear takeaways you can apply next quarter.

    Expect step-by-step case studies that cover:

    • the problem and approach
    • the workflow and tools used
    • what changed in the business
    • ROI and measurable impact
    • what failed, and the lesson learned

     

    Ask better questions. Get clearer answers. 

    Sessions are designed around proof-based questions what moved loss ratios, improved NPS, reduced leakage, sped up claims, strengthened governance, and delivered value from AI. 

    Conversations with the people driving change

    Network with a senior, cross-functional audience from UK and European insurers, CEOs and founders, plus CIOs/CTOs and transformation leaders who turn decisions into delivery. 

    See technology in action (not just on slides)

    Meet solution providers and hear how insurers are using tools in the real world, implementation, integration, governance and results.

    If you want a conference that’s practical, honest and action-led. This is the one to be in the room for.

    WHAT TO EXPECT FOR 2026?

    200+

    Attendees to meet each year

    		15+

    Exhibitors to meet each year

    		20+

    Speakers

    		70%

    Attendees at Director+ level
    200+

    Attendees to meet each year

    		15+

    Exhibitors to meet each year
    20+

    Speakers

    		70%

    Attendees at Director+ level

    Testimonials

    2025 Highlights

    Agenda

    • 19 May 2026
    • 20 May 2026
    Expand All

    Streams

    Stream one

    STREAM A - Digital Transformation Stage

    Stream two

    STREAM B - Insurance Practice Stage

    1:30 PM

    Precision Decisions: How AI is Transforming Underwriting and Claims.

    Underwriting + claims cycle time + agentic decisions.
    How AI supports judgement, not replaces it.
    Where cycle times dropped, what changed in risk selection.

    1:55 PM

    Case Study: The CX Multiplier. How Content Automation Lifted Loyalty, Conversion and Broker Engagement

    How personalised content improved engagement.
    The link between content, automation and conversion.

    Real uplift in broker and consumer journeys.

    Senior representative, SEISMIC

    2:15 PM

    The Experience Engine: Digital Journeys that Improved NPS, Retention and Trust

    How insurers simplified journeys.

    What improved customer trust.

    The measurable impact of digital transformation on customer retention.

    Senior representative, MOTERRA

    2:30 PM

    The Autonomous Future: How Self-Driving Cars Will Rewrite Motor Insurance

    From driver risk to risk system, what disappears first.

    How pricing models will change.

    What changes with autonomous vehicles in insurance.

    2:50 PM

    The Geopolitics Shockwave: How Global Instability is Shaping Insurance

    Supply chain fragility.

    Political risk.

    Operational disruption.

    3:10 PM

    The Experience Advantage: What Digital Insurers Do Differently

    Why CX is now a competitive differentiator in insurance.

    The digital tools that actually improved customer outcomes.

    What leading insurers changed, how they simplified products, and what customers actually value.

    3:30 PM

    Afternoon Networking & Refreshments Break

    SESSION 1 — THE DIGITAL PERFORMANCE ENGINE – Data, automation, and real time decision making for the next decade.

    8 AM

    Registration

    8:40 AM

    Chair’s Opening Remarks

    8:50 AM

    Welcome and Scene Setting: Why 2026 Demands a New Operating Model

    The shift from projects to performance: capability, speed and measurable outcomes.

    9 AM

    Performance at Speed

    • How to build real‑time risk, cyber, fraud, and resilience capabilities.
    • Why insurers must now operate with unprecedented: speed, precision, trust.
    • The shift from back‑office to performance‑critical infrastructure.

    9:30 AM

    The 2025–2027 Digital Mandate: What Boards Expect Now Executive Fireside Chat

    The three capabilities every insurer must build before 2027.
    Why boards now demand measurable ROI and reduced friction.
    How digital leaders are redesigning operating models, not running “projects”.

    9:50 AM

    AI That Delivers: Real World Automation Gains in Claims & Customer Operations

    Where conversational AI and automation have actually reduced cost-to-serve.

    Case studies showing measurable gains in claims and customer operations.

    How to scale AI safely with governance, transparency, and human oversight, what has changed in workflows, data and proof points from real deployments.

     

    Senior representative, Boost AI

    10:20 AM

    Dragons’ Den: 60 Second Innovation Pitches

    Ten companies. One minute each.

    10:30 AM

    Morning Networking & Refreshments Break

    SESSION 2 — THE PRECISION ADVANTAGE – Proof based data sessions showing what has actually worked.

    11 AM

    Unified Data in Practice: Breaking Down Silos to Reduce Cycle Times

    How insurers are connecting the dots with data across functions.

    The operational impact and gains of simplified data, faster decisions, fewer errors and better customer outcomes.

    What changes when teams see the same truth and what a modern data backbone looks like in 2026.


    Senior representative, Verto Cloud

    11:20 AM

    Data Quality as a Competitive Weapon: Lessons from Real Deployments

    Why poor data is the biggest blocker to AI, automation and underwriting accuracy.
    How insurers are building quality data frameworks.

    What “good” looks like in 2026.

     

    Senior representative, Precisely

    11:40 AM

    Case Study: The Three Data Architectures That Actually Worked in 2025

    Architecture case studies: insurers who have deployed successfully in the last 12 months share their tips and learnings.

    What insurers built (and what they abandoned and why).

    The architectures that scaled and the ones that delivered value fastest.

    12 PM

    The New Digital Distribution Playbook: Personalisation at Scale

    The shift from generic messaging to data driven journeys.

    How personalisation lifted conversion and retention.

    What distribution leaders are doing differently.

    What leading insurers changed in workflow, data and product design to scale personalisation.

    12:20 PM

    Lunch & Networking Break

    1:30 PM

    Digital Claims Acceleration: Removing 40% of Manual Touchpoints

    • How insurers removed 40% of manual touchpoints in claims.
    • Where automation removed friction, how cycle times dropped.
    • What changed in workflow design.

    1:45 PM

    Process Intelligence in Action: Where Insurers Found Hidden Waste

    How process mining exposes bottlenecks.

    What insurers discovered in real workflows.

    The ROI of fixing invisible inefficiencies.

    Senior representative, AI4 PROCESS

    2 PM

    Case Study: The Fastest Automation Wins – 90 Day Payback Projects

    Three automation projects that paid back in under 3 months.

    What made them work: scope, governance, change management and more.

    How to replicate these wins and scale automation.

    Senior representative, UNIPRO

    2:15 PM

    Agentic Security: Autonomous Defence for a Real-Time Threat Landscape

    How autonomous agents detect, respond and contain threats.

    What changes in SOC operations.

    The new model for cyber defence.

    2:35 PM

    Cyber Insurance v Cyber Resilience: The Two Different Disciplines

    Clear definitions, real cases, and what insurers must stop confusing.

    How resilience reduces exposure.

    What cyber insurance can and can’t cover.

    3 PM

    Automation Reality Check: What Actually Works in Insurance Ops

    What automation delivered and where expectation failed.

    The difference between hype and operational truth.

    How to scale automation safely and sustainably.

    What operators want next.

    3:30 PM

    Afternoon Networking & Refreshments Break

    4 PM

    Modernising Legacy Without Breaking the Business: A Practical Roadmap

    How insurers modernised safely.

    What to replace and what to wrap and retire.

    The hybrid architecture that works in practice.

    Lessons from real transformation/migration programmes that avoided operational disruption.

    Senior representative, CGI

    4:20 PM

    The Digital Insurance Factory: Standardising Workflows Across Regions

    How insurers standardised workflows across regions and teams.

    How insurers build reputable digital capability.

    What standardisation unlocks for speed, cost and consistency.

    The operational impact of moving from bespoke to industrialised workflows.

    4:40 PM

    The Governance Gap: How to Approve, Procure and Deploy AI at Speed

    The new governance model for AI driven organisations.

    How to accelerate approvals without increasing risk.

    What leaders must re-design to scale safely and quickly.

    Streams

    Stream one

    Stream A - The Resilient Insurer

    Stream two

    Stream B - The Human and Customer Future

    1:30 PM

    AI Driven Customer Experience: Real Time Insight, Real World Impact

    Real‑time personalisation.

    Predictive service.

    What customers actually value.

    1:50 PM

    Agentic Customer Interaction: The Next Frontier of Personalised Insurance

    Autonomous customer journeys.
    Real‑time decisioning.
    What changes in service models.

    2:10 PM

    Brand, Trust & Clarity: Why UX Is Now a Performance Metric

    Why clarity drives trust.
    UX as a retention lever.
    What insurers must simplify.

    2:30 PM

    What is Insurance: the Simplicity Mandate and Making Insurance Understandable in an AI World

    Removing complexity, designing for clarity, what customers respond to.

    Communicating complex models with clarity: from parametric, to usage based, to AI-driven pricing.

    Inclusive design; ensuring products work for vulnerable and ageing customers.

    Why simplicity is now a performance metric for retention and regulatory scrutiny.

    2:50 PM

    The Disruptor vs The Giant: How the Next Generation of Insurers Will Win

    • How digital insurers redesigned claims, service and trust from scratch. What people can learn from disrupters beyond the hype.
    • The rise of preventative care linked insurance models.
    • What incumbents can adopt form health-adjacent innovation.
    • This is not simply what digital insurers do differently, it’s how they win and what others can take away from it.

    SESSION 1 — THE HUMAN AND MACHINE ADVANTAGE

    8:50 AM

    Welcome and scene setting

    How day 1’s digital backbone enables day 2’s human and machine capability.  Why 2026-2030 will redefine roles, skills and decision making and the shift from digital transformation to digital performance leading to precision and proof.

    9 AM

    The Human and Machine Advantage: What High Performing Insurers Do Differently

    Three human capabilities amplified by AI.

    Why hybrid teams outperform automated/manual models.

    What leaders must redesign in culture and workflow.

    9:20 AM

    Agentic AI in Insurance: From Assistants to Autonomous Decision Makers

    What agentic AI really is.

    Where autonomous agents are already deployed.

    Governance and safety frameworks.

    How to build a culture of learning, autonomy and accountability.

    9:50 AM

    Case Study: The Talent Dividend — How Digital Tools Improved Retention & Performance

    How digital tools improved talent retention and reduced burnout.

    The link between automation and employee experience.

    How digital tools changed frontline work, what improved in productivity, accuracy and employee satisfaction.

    The cultural and leadership shifts that made it possible.

    10:30 AM

    Morning Networking & Refreshments Break

    SESSION 2 — THE 2026 OPERATING MODEL

    11 AM

    The 2026 Talent Model: What Roles Disappear, Emerge & Transform

    The roles that disappear, evolve, or emerge. How to hire for mindset, not modules.

    The new skills insurers must build deliberately.

    How leaders prepare teams for hybrid human AI workflows.

    The impact of ageing workforces on capability planning.

    Mental health as a core workforce resilience factor.

    How insurers redesign roles to support wellbeing and retention. 

    11:20 AM

    Underwriting 2.0: How AI, Data & Human Judgement Will Co Pilot Risk Decisions

    How underwriting is being redesigned.
    What AI does well vs humans.
    The new rhythm of risk selection.

    11:40 AM

    The New Risk Frontier: Climate Volatility, Emerging Perils & Systemic Exposure

    Climate volatility is reshaping accumulation and pricing.

    The growing protection gap and insurer retreat from high-risk regions.

    How governments may intervene as markets become uninsurable.

    Transition risk; evaluating liability-side exposure as economies decarbonise.

    What insurers must redesign in modelling, capital and resilience.

    12:10 PM

    Leveraging Data in an AI World: The New Rules of Value Creation

    How data creates value in 2026.
    What changes in architecture.
    Why data quality drives AI performance.

    12:30 PM

    Lunch & Networking Break

    1:30 PM

    The Invisible Backbone: Application Security & Observability for 2026

    Why observability is now board‑level.

    How insurers detect issues earlier.

    What changes in engineering and DevSecOps.

    1:50 PM

    Designing for trust : How AI changes customer behaviour and expectations

    • How customer expectations shift when journeys become predictive, and personalised.
    • What behavioural data reveals about trust, value drivers and drop off points.
    • The new rules for designing AI ready customer journeys, how insurers reduce friction and increase confidence in automated decisions.

    2:05 PM

    The Self Defending Enterprise: Autonomous Detection, Response & Recovery

    How insurers are using automation to reduce operational exposure.  

    The shift from reactive cyber response to prevention first operating models.

    How real time defence reduces cyber claim frequency and severity.

    What changes in engineering, SOC workflows and resilience architecture.

    2:25 PM

    Resilience by Design: How to Build Systems That Don’t Break

    • Designing for failure.
    • What resilient architecture looks like.
    • Lessons from other industries.

    2:45 PM

    – Insurance Black Mirror – Stress testing the failure models, so innovation doesn’t backfire. The risks we don’t want to talk about (but have to)

    What happens when automation, IoT and AI create new systemic risks insurers aren’t ready for? The dark side of hyper connected infrastructure. 

    When prevention tech becomes a single point of failure.  The unintended consequences of autonomous decision making in underwriting, claims and risk selection. This out of industry presentation will look at the governance, engineering and resilience rails needed to prevent a black mirror scenario.

    3:15 PM

    Failure Flash: What We Tried That Didn’t Work — And What We Learned

    Three failures, three lessons

    3:30 PM

    Afternoon Networking & Refreshments Break

    SESSION 4 — FUTURE CAPABILITY: HUMAN, CULTURAL AND OPERATIONAL CAPABILITIES TO LOOK FORWARD TO

    4 PM

    Closing Plenary Keynote: From Policies to Platforms – Quantum, IoT and the End of Claims by 2030

    The impact of Quantum, IoT and parametric – forcing insurers to a model of prevention and automatic payouts that will shrink traditional claims cycles.

    The evolution of cyber insurance, pricing, capacity, systemic exposure and government backstops.

    How and why platform-based models could eliminate entire categories of claims by 2030.

    4:40 PM

    The 5 year Bet Session – Short, Sharp Predictions from Industry Leaders

    2030 predictions: hear from industry leaders why they predict insurance becomes invisible and embedded, coverage will be bundled into purchases with real-time, personalised pricing, and other scenarios impacting leading insurers in the next 5 years.

    Plan Your Visit

    Hilton London Bankside

    Location

    Hilton London Bankside, UK

    2-8 Great Suffolk St, London SE1 0UG

    2026 Sponsors

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    Enquiry

    Contact Us

    SPONSORSHIP ENQUIRIES

    Guy Worth

    Commercial Director

    SPEAKING ENQUIRIES

    Emily Martyr

    Head of Event Content

    +44 20 3743 8470

    MARKETING ENQUIRIES

    Kellee Halliburton

    Marketing Manager

    SPONSOR ENQUIRIES

    To enquire about sponsorship opportunities for the conference, please contact:

    Guy Worth

    Commercial Director


     

    SPEAKER ENQUIRIES

    To enquire about speaking opportunities for the conference, please contact:

    Emily Martyr

    Head of Event Content


    +44 20 3743 8470