Archives: Agenda

With the rapid evolution of hotel technology, developing a forward-looking strategy that balances innovation, investment, and integration is critical. This discussion explores how hotel groups are modernising legacy systems, aligning technology with brand vision, and building the foundations for sustainable digital growth.

Key themes:

• Building versus buying: How to decide between in-house development and external partnerships
• Integrating new systems into legacy infrastructure without disrupting operations
• Aligning technology investment with commercial and guest experience goals
• Governance, data security, and interoperability as cornerstones of scalable tech strategy
• How to future-proof existing assets with flexible, cloud-based, and data-driven solutions

A panel of the industry’s most sought-after solution providers. Set the scene with a 3 min introduction and insight into their products and services. Visit the booths in the exhibition hall for more details and services!

(Available for Sponsorship)

15:15 – 15:45 – Business Meeting 4

15:50 – 16:20 – Business Meeting 5

16:25 – 16:55 – Business Meeting 6

• This data-led keynote explores where Asia-Pacific stands and where it’s heading as technology reshapes the hospitality landscape. Backed by GlobalData’s proprietary datasets and forecasts, the session benchmarks APAC’s trajectory against global trends and reveals the opportunities, risks, and trends defining the sector’s next phase.
  • Benchmarking APAC’s digital maturity and innovation adoption against global markets
  • Where tech investment is accelerating – from AI and automation to personalization and sustainability tech
  • Examining workforce and job market trends to reveal where digital transformation is creating new capabilities and gaps
  • Identifying macroeconomic drivers, risk factors, and regional growth hotspots shaping the next 3–5 years
  • What the data tells us about hospitality’s next intelligence-driven evolution

• Make every guest feel like a VIP. From digital convenience to tailored experiences, hotels are redefining what true personalisation means. This session explores how hospitality leaders are elevating service standards, using technology, and rethinking the guest journey to deliver seamless, memorable stays.
  • From digital keys to in-room entertainment: How hotels are integrating technology to create frictionless, guest-centric experiences
  • BlendIng wellness, dining, and lifestyle experiences to drive deeper emotional connection and loyalty
  • How data-driven insights are shaping personalised service delivery without losing the human touch
  • Balancing operational efficiency with authentic, individualised experiences
  • Redefining guest loyalty in an era where personalisation extends beyond the hotel stay