Archives: Agenda

• What is the right balance between human interaction and automated solutions and what are the challenges in achieving it?
• The enduring importance of the human touch and the limits of AI in handling sensitive, high-stakes interactions
• From financial advisors to customer service agents – utilising AI to empower human employees rather than replacing them

• Discover 10 actionable AI tips that any financial organization can implement—without a massive budget or tech overhaul.
• See how Rabobank transformed from minimal AI use to becoming one of Europe’s most innovative banks.
• Learn from real-world results: what worked, what didn’t, and how to avoid common AI pitfalls.
• Understand how AI can improve customer experience today—across channels, teams, and touchpoints.
• Bonus: How to get quick wins with Generative AI in compliance-sensitive environments

• Discover how Agentic AI transforms CX workflows—automating operations at scale to drive loyalty, efficiency, and competitive edge.
• Learn why contact centres are a great place to start and scale AI for immediate impact.
• See a real-time demo of Agentic AI in action—and how it accelerates and de-risks CX modernization

In today’s competitive international landscape, scaling your practice is crucial for sustained success across diverse markets. Whether through strategic partnerships, mergers and acquisitions, or organic growth, each approach presents unique challenges. Rapid expansion can put a strain on your processes, personnel, and systems, increasing risks if not managed effectively.

In this session, we will examine potential quality issues that may arise during global business growth and discuss essential strategies for maintaining control. We will also highlight the importance of continuing to invest in your team’s development to ensure they can navigate the complexities of international markets.

Dr Thomas Hopkins, Chief Medical Officer, AccuVein

Join for an insightful session on the world of data governance and security for the modern biotech. In this session, we will provide invaluable insights and practical strategies to help you optimize your clinical trial operations while ensuring the security of your sensitive data. Gain insight into areas such as mastering your data, the role of data governance in life sciences, and solving challenges in implementing data governance within your organization.

• Insights on the differences between represented and underrepresents populations on their barriers to care
• Challenges and nuances of rare disease patients’ journey to receive a diagnosis
• Mental health and well-being: the emotional toll rare diseases take on patients and caregivers
• Exploring overall experiences individuals have had within the healthcare system: strengths and areas for improvement

Harsha K. Rajasimha, MS, Ph.D, Founder and Executive Chairman, Indo US Organization for Rare Diseases