Archives: Agenda

• Precision and recall trade-offs
• Investigator experience and explainability
• Governance and audit trail
• Measuring operational impact

• Classifying use cases and defining high risk in practice
• Documentation and monitoring that survive audit
• Third party AI risk and contractual obligations
• Translating regulation into operating controls

• Maintenance and model updates
• Governance and compliance overhead
• Talent and organisational costs
• Vendor lock-in risks

• Validation for probabilistic systems
• Robustness and bias testing
• Monitoring and re validation cadence
• Aligning traditional model governance and GenAI

• Use case selection and kill criteria
• Integration with legacy systems
• Human oversight and escalation paths
• Measured impact and post launch governance

We examine how firms are translating principles into enforceable controls, and where governance may be slowing adoption or shaping competitive advantage

• Defining and operationalising AI risk appetite
• Embedding controls at design time, build time and run time
• Trade-offs between speed, value and control
• What regulators expect and where firms are over-engineering

As AI begins to act on behalf of humans, we explore how customer models, distribution and control of the interface are fundamentally changing. Machine customers and synthetic users: who owns the relationship?

• Rise of agent-mediated interactions and delegated decision-making
• Whether banks retain or lose control of the customer interface
• Detecting human versus machine behaviour in financial journeys
• Implications for product design, distribution and monetisation

• What “inevitable” actually means in AI adoption
• Separating signal from noise in vendor and internal claims
• Where to place bets and where to hold back
• Building institutions that can adapt, not just predict

• Data quality and availability challenges
• Governance and ownership issues
• Integration with legacy systems
• Building AI-ready data foundations

• API-first interaction models
• Structured vs conversational interfaces
• Authentication and identity challenges
• New service design principles