- Explore how grief and scarcity mindsets reduce cognitive capacity and increase vulnerability—making even simple tasks feel overwhelming.
- Discover behavioural science principles that support emotional resilience, restore a sense of control, and gently prompt action.
- See real-world examples of how small design changes can create more compassionate, human-centred experiences in financial services.
- Learn about strategies for behaviour reactivation, habit formation and habit consolidation within FS
- Why customers leave
- How to prioritise touchpoints for maximum impact
- Designing stickier journeys with behavioral economics
- Beyond retention: growing customer value
