Archives: Agenda
Revenue Enablement 2.0
AI, hyper-personalisation, and the future of client success
Compassion by Design: Using Behavioral Science to Support Vulnerability
- Explore how grief and scarcity mindsets reduce cognitive capacity and increase vulnerability—making even simple tasks feel overwhelming.
- Discover behavioural science principles that support emotional resilience, restore a sense of control, and gently prompt action.
- See real-world examples of how small design changes can create more compassionate, human-centred experiences in financial services.
THEME 4: HUMANASING YOUR BRAND
Too complex for a digital bank, too small for an incumbent: how to combine an amazing business banking digital experience with growing businesses complex needs
Mood Music: What’s the mood of your organisation, internally and externally? What does technology have to do with it? It’s a human feeling.
Stick around: How Allianz unlocks loyalty with Behavioral Economics
- Why customers leave
- How to prioritise touchpoints for maximum impact
- Designing stickier journeys with behavioral economics
- Beyond retention: growing customer value
Workshop: Driving Positive and Profitable Behaviours with Financial Services Customers
- Learn about strategies for behaviour reactivation, habit formation and habit consolidation within FS