We examine how firms are translating principles into enforceable controls, and where governance may be slowing adoption or shaping competitive advantage
- Defining and operationalising AI risk appetite
- Embedding controls at design time, build time and run time
- Trade-offs between speed, value and control
- What regulators expect and where firms are over-engineering
As AI begins to act on behalf of humans, we explore how customer models, distribution and control of the interface are fundamentally changing. Machine customers and synthetic users: who owns the relationship?
- Rise of agent-mediated interactions and delegated decision-making
- Whether banks retain or lose control of the customer interface
- Detecting human versus machine behaviour in financial journeys
- Implications for product design, distribution and monetisation
