Chaired by Ryan Haynes, Director, Haynes MarComs
Archives: Agenda
PART 3 OF THE GUEST JOURNEY: 5-STAR SERVICE – DURING THE GUESTS’ STAY
Fireside Chat: Banking on the Future: Seamless and Secure Payment Solutions for Hotels
- Growing direct bookings and re-imagining the front desk experience with a strategic approach payments
- Balancing experience and security: Lessons in fraud and chargebacks
- Strategies for growing ancillary revenues and adapting the changing business models
- Navigating B2B payment complexity: automating payouts and a stablecoin future
Staff Operations: Ensuring a Smooth Onboarding Process
Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData
Elevating Guest Experiences: Streamlining Guest Touchpoints for Hassle-Free Check Ins
Chaired by Ryan Haynes, Director, Haynes MarComs
PART 2 OF THE GUEST JOURNEY: FIRST IMPRESSIONS COUNT – ARRIVALS
Checkmate: Stopping a Hospitality Breach
- A walkthrough of a typical security breach
- The complexities of attribution
- Approaches for detecting and stopping threats
Interactive Case Study – AI LIVE in Action: Boosting Meetings & Events Revenue
- Streamlining Success: Transform manual workflows with AI
- Boosting Sales: Drive conversion through automation
- Collaboration Insights: Learnings from Radisson and hivr.ai’s partnership
- Live Demo: Experience real-time AI voice activation in action
One Platform, All Departments: Centralising Databases for Macro Insights and Profitability
- Connecting data points with a single interface across all business units
- Implementing a fully-encompassing solution without the need of multiple API’s
- Driving profits and productivity across accounts, procurement, revenue management, and HR
Keynote: Demo: All in One App: Pre-arrival Guest Communications
- Introduce your hotel and resort offerings to guests’ itineraries before they arrive
- Showcasing your brand’s best across all locations
- Opening the doors to upselling pre-arrival with push notifications
- The first step to personalised content for every guest