Beyond Knowledge: The Human Skills That Will Define the 2026 Firm

  • Knowledge is now a commodity: why the winning firms hire for mindset and learning agility, not just qualifications and “modules.”
  • The 3 human capabilities AI can’t replace: interpretation (sense-making), relationship intelligence (trust), and judgement (ethics/accountability).
  • Rethinking development for 2026 leaders: building these skills deliberately so talent can lead clients and teams in an AI-accelerated firm.

From Relationships to Revenue: The CRM Advantage

  • CRM as an AI revenue engine: moving from a contact database to “client telemetry” that continuously monitors signals from practice/audit systems.
  • Automatic opportunity detection: surfacing cross-sell/advisory needs (e.g., ESG, R&D tax) from existing client data, before partners go looking.
  • Solving the doer-seller bottleneck: a blueprint for scalable business development that reduces reliance on partner time and replaces cold outreach with automated, timely engagement.

Senior representative, Fibre CRM

From hype to habit: How AI + governed data redefine advisor productivity

AI on its own doesn’t transform advice—clean, connected data does. In this session, Boris Rankov, Head of AI Product at InvestCloud, will explore how pairing agentic AI with a governed wealth data foundation can finally unlock meaningful advisor efficiency: fewer manual tasks, more proactive client coverage, and better decisions at scale.