Archives: Agenda

ondon: The New Frontier – How Packaging is Driving Innovation in 2025

Benjamin Punchard, Global Packaging Insights Director, Mintel

Sheffield: Packaging Innovation in the Age of Sustainability

Peter Mac Queen, Associate Head Sheffield Creative Industries Institute, Sheffield Hallam University

Key takeaways: Modernizing the Claims Journey to Build Customer Trust in 2025

• Boost claims experience ratings to 95% with personalized, interactive communications
• Reduce claims meetings by 50% with proactive, timely communications

The claims process is the most emotionally charged moment in a customer’s journey. It’s a key determinant of whether they renew, leave, or become a vocal advocate. This session should frame claims modernization as a strategic lever for customer retention and satisfaction.

Build customer trust during the claims process. Send proactive, personalized communication and deliver real-time updates on claims status, next steps, and resolution timelines with EngageOne enables. Keep customers informed and reassured throughout this emotional process.