Archives: Agenda

Open banking and open finance promised much. Has anyone really delivered. Are there any customers who have achieved the holy grail of a truly central view of their financial lives?

How does all the above underpin holistic customer experiences? 

From airline points, to travel vouchers, cashbacks and cinema tickets. What value do brand partnerships have with customer trust and retention?

Automating, reporting and interpreting the FCA directive. Avarto Connect explains.

• Plain language is designed to make banking transparent, accessible, and less stressful. Stripping away jargon and legalese in communications, benefits all financial services customers.
• How do you establish clear writing principles, to ensure their language is understandable, inclusive, and avoids complex, traditional banking terminology?

Are the next generation of financial services customers – the Gen Z and Gen Alphas really that different from their parents?

What will they be looking for to support their financial lives? And how will they want it delivered?

The modern contact centre is a hub of customer intelligence that not only supports multiple levels of experiences but can drive revenue growing insights and personalisation offerings.

How has the contact centre moved from an offsite cost centre to the centre of business for financial services firms? Verint, explains.

Senior Representative from Verint

Customer onboarding should be seamless, without stress and only happen once. How can firms make sure this happens?

How can firms reduce customer outages, maintain resilient infrastructure and avoid ending up on the evening news.