Archives: Agenda

How can we harness our rich data holdings to measure and understand evolving customer needs in data as they arise?

How can firms attract new clients, encourage switching services, without alienating their loyal customer base?

Core to retaining customer trust is ensuring that all that are feel seen, heard and understood. Clear concise communication is key. Signal, a Broadridge Company, talks through communication strategies that work

What really drives customer behaviour today? Is the next generation following the same playbook? What can financial services firms expect next?

Is the UK creating a global benchmark for regulatory standards in financial services?

Startup demos

Creating great CX and offering personalisation, real time services and seamless digital experiences for SMEs and business banking.

How can banks offer critical support to vulnerable customers without being condescending? How can empathy and understanding be embedded into product design?

This case study will examine how Project Nemo co-created a payments application for people with learning disabilities.