Archives: Agenda

• Learn how AI agents are the new interface between technology and service delivery
• Explore the tangible benefits of AI-driven innovation at each step of the digital guest journey
• Take charge of your hospitality operations by leveraging AI agents to make smarter decisions

• The key to using guest data to drive reservation volume with competitive offerings
• Calculating revenue per guest for increased monetising opportunities and effective inventory planning
• Measuring performance on the whole guest experience
• Maximising revenue with attribute-based pricing and tailored upgrades from behavioural insights
• Harnessing AI software for Business Intelligence and hyper- personalisation

• How innovative technology drives revenue growth and maximizes direct bookings
• Dual Revenue Management: The key to accelerating direct booking growth
• Dynamic advertising budgeting & data-driven SEO: Digital Marketing game-changers for OTA independence
• The future: #ConversationalSelling, #HyperPersonalization, #AIBE, #AsynchronousUpselling, #AsynchronousPayment

• Exploring how to enjoy the benefits of an AI-born product in practice
• Cutting through the AI-noise to find a tool for efficiency, time-saving and revenue growth
• Current reputation management: An over-complicated and far from efficient process
• How to make a difference for your guests and ensure successful business in the long-term

Chaired by Ryan Haynes, Director, Haynes MarComs

• AI with a watchful eye: Transforming safety and security in direct-to-room models using AI CCTV
• First-class inspiration from frictionless airline tech innovation
• Bringing identity checks offline for seamless customer experiences
• Redirecting the guest journey with reception locations driving more revenue
• Overcoming voice recognition barriers for successful AI Contact Centre Bots