Archives: Agenda

Consumer trust in insurers has reached its lowest point since prior to the pandemic – and the gap is widening. In today’s uncertain economic climate trust is no longer a soft metric, it has become a strategic imperative for all leading organisations. It is essential for insurers to rise to the challenge and deliver a seamless service as customers continue to watch premiums rise. Operational Excellence provides the key to unlocking growth through personalization and a deep understanding of the customer to rebuild trust whilst driving loyalty & confidence for the future.

In this high-octane keynote, Matt Curtis (Head of Data, esynergy) and Graeme Howard (CIO, Benefact Group) put data in the driver’s seat of insurance innovation. Drawing on real-world experiences from the fast-changing digital landscape, they explore why data isn’t just fueling the industry—it’s steering the direction of modern insurance. 

From navigating around legacy roadblocks and detours caused by misaligned systems to accelerating a data-first culture, they offer practical guidance for insurers looking to shift gears and stay ahead of the curve. Join us and discover a roadmap for transforming data into a strategic engine of change, ready to take the fast lane to digital success.