Archives: Agenda

Taking F&B tech from theory to practice through key discussions on:

• Creating a harmonious service model that empowers guests to choose their preferred way to order and dine
• How leading hotels are using technology to enhance rather than replace human interactions
• Real success stories of hotels maintaining service excellence while expanding digital capabilities
• Strategies for training staff to confidently switch between digital and traditional service modes

Unlock your hotel’s unique edge through employee-centric technological innovation

In today’s hospitality landscape, guest loyalty is the key to sustainable growth and profitability. This session reveals how cutting-edge AI technology is revolutionising the way hotels engage with guests, boosting lifetime value and satisfaction. Discover how industry leaders are leveraging AI-powered insights to:

• Transform pre-arrival interactions into powerful revenue drivers
• Seamlessly integrate digital and physical touchpoints for a frictionless guest journey
• Personalise experiences at scale, setting new benchmarks in guest satisfaction

According to GlobalData, 78% of travelers are more likely to book with properties that offer personalised experiences, with 50% willing to share necessary personal data to promote an personalised stay (Key Trends in Luxury Travel, 2024, p.10). Discover ways technology adoption can strengthen brand image and foster customer loyalty in this evolving industry.

Roundtable 1) Service vs Staff – Navigating Talent Retention Strategies and Challenges – Do we Sacrifice Staff for Technology?

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Roundtable 2) Challenges with Implementing AI into Hotel Operations – Where do we Start?

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Roundtable 3) How has Technology Impacted Hotel’s ESG Duty?

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