Archives: Agenda

… Intro from: Erica Mcewan, Art Director, Black Mirror

What happens when automation and AI create new systemic risks insurers aren’t ready for? The dark side of hyper connected infrastructure.

• When prevention tech becomes a single point of failure.
• The unintended consequences of autonomous decision making in underwriting, claims and risk selection.
• Looking at the governance, engineering and resilience rails needed to prevent a black mirror scenario.

MODERATOR: Aadil Bundeally, Transformation Director, Lloyds (Former)

• Removing complexity, designing for clarity, what customers respond to.
• Inclusive design; ensuring products work for vulnerable and ageing customers.
• Why simplicity is now a performance metric for retention and regulatory scrutiny.

• Why insurers must move beyond point-of-sale models to continuous customer relationships
• The shift from static underwriting to dynamic, data-driven engagement over time
• What insurers still don’t understand about their customers, and how better data reduces uncertainty
• How behavioural insight, health data and engagement models can improve both customer outcomes and risk selection

MODERATOR: Fabio Sarrico, Senior Insurance Analyst, Celent

what Allianz learned from supporting the Olympic and Paralympic games – a real-world test of operating at global scale, speed and precision.

How real time risk, cyber resilience and continuous readiness were built for an environment where failure is not an option.

Why insurers must now shift from traditional back-office models to performance critical infrastructure capable of world stage responsiveness

and trust.

Jason Howes, Chief Transformation Officer, Allianz UK.

We explore how insurers can upskill teams, redesign roles, and unlock productivity through AI adoption today

• What separates high-performing teams in AI adoption from those that struggle
• Upskilling non-technical talent: enabling underwriters and business users to do advanced analytics
• Embedding AI into day-to-day workflows rather than isolated use cases
• Creating the right culture: time, incentives, and leadership needed to drive adoption

MODERATOR: Fabio Sarrico, Senior Insurance Analyst, Celent

We cut through the hype to identify where AI is delivering measurable value in insurance today, and where it still falls short

• Where AI is already working at scale: high-volume, decision-heavy workflows across claims, underwriting and operations
• Why some use cases fail: complexity, lack of structure, and overreliance on generic models without workflow design
• How to think about AI as an operational layer: combining agents, human oversight and structured processes to drive accuracy and efficiency
• What to prioritise now: selecting use cases with clear ROI, measurable outcomes and a path to production rather than experimentation

AI risk is no longer confined to standalone AI products. We examine the rise of “silent AI”, where AI is reshaping risk exposure, amplifying existing perils and creating accumulation risk across portfolios faster than underwriting and governance frameworks can adapt.

• Clarifying how AI interacts with current wordings
• implications for product strategy, underwriting and governance
• How insurers and reinsurers are responding

• See how AI is transforming insurer operations—workflows, decisioning, knowledge search and document processing.
• Learn why secure, private, compliant (in‑perimeter) AI is now essential—and how insurers are moving beyond open‑internet tools.
• Explore real client results: less manual work, faster decisions and more consistent outcomes.