Archives: Agenda

Re-building Trust With Operational Excellence in a Period of Economic Uncertainty

Consumer trust in insurers has reached its lowest point since prior to the pandemic – and the gap is widening. In today’s uncertain economic climate trust is no longer a soft metric, it has become a strategic imperative for all leading organisations. It is essential for insurers to rise to the challenge and deliver a seamless service as customers continue to watch premiums rise. Operational Excellence provides the key to unlocking growth through personalization and a deep understanding of the customer to rebuild trust whilst driving loyalty & confidence for the future.

EXHIBITION APPLE PRIZE DRAW

Visit our exhibitors’ booths throughout the day and collect stamps in order to enter our Prize Draw and be in for a chance of winning Apple devices or Amazon vouchers. The Prize Draw will take place in the Exhibition Hall. Make sure you don’t miss out!

Leveraging Data in an AI world: The new rules of value creation

The new rules of value creation are simple. Data’s value has always been contextual – the decision it informs, the model it trains, the risk it quantifies. We explore designing for the decision, not the dataset. Architecture decisions in year one become your cost structure in year three – architecture is a product strategy decision rather than a technology one. And the most valuable data investments you can make today are for use cases you haven’t built yet. The organisations that understand all three value levers are building a structural advantage that gets harder to close every year.

PANEL DISCUSSION: The Disruptor vs The Giant: How the Next Generation of Insurers Will Win

  • How digital first insurers rebuilt claims, services and trust from scratch and what incumbents can realistically adopt now.
  • What disruptors do differently, (beyond the hype) and where giants are closing the gap.
  • The winning behaviours, models and mindsets shaping the next generation of insurers with practical takeaways for every organisation.

MODERATOR: Craig Beattie, Principal Analyst, Celent

AI That Agents Love: How to shave 60 seconds off your customer call

  • Hear how AXA Health is demonstrating the perfect AI and human synchronicity in action. AXA Health has 900+ agents handling 55,000 calls each week
  • How a deployment reduced the cost of after-call work, increased co-worker capacity, and ensured standardised, high-quality information is consistently recorded after each customer interaction
  • Deployed in only four months, AXA Health’s strategy with Verint Wrap Up Bot quickly captured the hearts and minds of agents – including previously sceptical team members

The New Risk Frontier: Climate Volatility, Emerging Perils & Systemic Exposure

  • Climate volatility is reshaping accumulation and pricing.
  • The growing protection gap and insurer retreat from high-risk regions.
  • How governments may intervene as markets become uninsurable.
  • Transition risk; evaluating liability-side exposure as economies decarbonise.
  • What insurers must redesign in modelling, capital and resilience.