Archives: Agenda

• Climate volatility is reshaping accumulation and pricing.
• The growing protection gap and insurer retreat from high-risk regions.
• How governments may intervene as markets become uninsurable.
• Transition risk; evaluating liability-side exposure as economies decarbonise.
• What insurers must redesign in modelling, capital and resilience.

How process mining exposes bottlenecks.

What insurers discovered in real workflows.

The ROI of fixing invisible inefficiencies.

… Intro from: Erica Mcewan, Art Director, Black Mirror

What happens when automation and AI create new systemic risks insurers aren’t ready for? The dark side of hyper connected infrastructure.

• When prevention tech becomes a single point of failure.
• The unintended consequences of autonomous decision making in underwriting, claims and risk selection.
• Looking at the governance, engineering and resilience rails needed to prevent a black mirror scenario.

MODERATOR: Aadil Bundeally, Transformation Director, Lloyds (Former)

• Removing complexity, designing for clarity, what customers respond to.
• Inclusive design; ensuring products work for vulnerable and ageing customers.
• Why simplicity is now a performance metric for retention and regulatory scrutiny.

• Why insurers must move beyond point-of-sale models to continuous customer relationships
• The shift from static underwriting to dynamic, data-driven engagement over time
• What insurers still don’t understand about their customers, and how better data reduces uncertainty
• How behavioural insight, health data and engagement models can improve both customer outcomes and risk selection

MODERATOR: Fabio Sarrico, Senior Insurance Analyst, Celent

We explore how insurers can upskill teams, redesign roles, and unlock productivity through AI adoption today

• What separates high-performing teams in AI adoption from those that struggle
• Upskilling non-technical talent: enabling underwriters and business users to do advanced analytics
• Embedding AI into day-to-day workflows rather than isolated use cases
• Creating the right culture: time, incentives, and leadership needed to drive adoption

MODERATOR: Fabio Sarrico, Senior Insurance Analyst, Celent

what Allianz learned from supporting the Olympic and Paralympic games – a real-world test of operating at global scale, speed and precision.

How real time risk, cyber resilience and continuous readiness were built for an environment where failure is not an option.

Why insurers must now shift from traditional back-office models to performance critical infrastructure capable of world stage responsiveness

and trust.

Jason Howes, Chief Transformation Officer, Allianz UK.

AI risk is no longer confined to standalone AI products. We examine the rise of “silent AI”, where AI is reshaping risk exposure, amplifying existing perils and creating accumulation risk across portfolios faster than underwriting and governance frameworks can adapt.

• Clarifying how AI interacts with current wordings
• implications for product strategy, underwriting and governance
• How insurers and reinsurers are responding