Archives: Agenda
Innovations in Action and Esko Vision
Registration & Networking Coffee
Opening Statements & Agenda
Private Dinner & Presentation, Hosted by Precisely
Key takeaways: Modernizing the Claims Journey to Build Customer Trust in 2025
- Boost claims experience ratings to 95% with personalized, interactive communications
- Reduce claims meetings by 50% with proactive, timely communications
The claims process is the most emotionally charged moment in a customer’s journey. It’s a key determinant of whether they renew, leave, or become a vocal advocate. This session should frame claims modernization as a strategic lever for customer retention and satisfaction.
Build customer trust during the claims process. Send proactive, personalized communication and deliver real-time updates on claims status, next steps, and resolution timelines with EngageOne enables. Keep customers informed and reassured throughout this emotional process.