Archives: Agenda
Beyond Automation: Mapping the Employee’s Digital Care Journey
- Start backstage: Redesign the employee digital care journey and internal processes first to enable consistently exceptional service
- Don’t just add more tasks: Drive impact through smarter, digitized ways of working—simplifying, automating, and guiding work rather than increasing workload
- Align the application landscape to real operational workflows, with a practical walkthrough of key screens and end-to-end flows
Panel Discussion: CDP, CRM & PMS: Cutting Through the Noise in Hotel Data Management
- From siloed chaos to smart data: How hotels can unlock AI’s real value
- CDP vs CRM: What’s essential for centralisation?
- How to have an effective data strategy and drive value?
- Breaking silos for smarter revenue & operations
- Practical ROI: how clean, unified data improves RevPAR & efficiency
Moderator: Nicholas Wyatt, Foodservice & Tourism Director, GlobalData
From Inquiry to Booking: How AI Agents Turn Guest Messages into Reservations in Opera Cloud
Transforming Hospitality: Elevating Guest Experiences with Seamless Digital Services
Modern Guest Engagement: Digitization, Automation & AI
- Learning from hospitality AI power users through real-world rollout lessons in guest messaging, mobile check-in, and operational automation
- Exploring industry-wide AI adoption through case studies, market trends, and research on vendor selection, change management, and measurable impact
- Gaining a forward-looking view of AI’s next frontier in back-of-house innovation and advanced personalisation, including key lessons from experienced adopters