Building a Resilient Insurance Tech Stack: Addressing Cybersecurity, Legacy Systems, and Compliance

  • Cybersecurity and Risk Management: Address the rising cyber threats and the need for robust security measures and continuous staff training to protect sensitive data and comply with regulations like DORA.
  • Legacy Systems and Infrastructure: Overcome the limitations of outdated systems by modernising through a phased approach, enhancing agility and customer experiences.
  • Regulatory Compliance: Integrate advanced compliance tools, including AI-driven solutions, to navigate complex regulations and avoid significant fines and reputational damage.

Empowering Agents with AI at Tryg Insurance

Bjartmar and team, with boost.ai, launched their AI Agent Felix in 2024 as a follow-on to their established AI Agent Rosa. Rosa provides answers to internal employees that would otherwise be routed to second line support and Felix was created to proactively provide insights at the moment of need to help contact centre agents to be more efficient – join us to understand how this was achieved, the learnings along the way and the amazing results Tryg has seen.