Archives: Agenda

Key takeaways: Modernizing the Claims Journey to Build Customer Trust in 2025

• Boost claims experience ratings to 95% with personalized, interactive communications
• Reduce claims meetings by 50% with proactive, timely communications

The claims process is the most emotionally charged moment in a customer’s journey. It’s a key determinant of whether they renew, leave, or become a vocal advocate. This session should frame claims modernization as a strategic lever for customer retention and satisfaction.

Build customer trust during the claims process. Send proactive, personalized communication and deliver real-time updates on claims status, next steps, and resolution timelines with EngageOne enables. Keep customers informed and reassured throughout this emotional process.

A panel of the industry’s most sought-after solution providers. Set the scene with a 60 seconds introduction andinsight into their products and services. Visit the booths in the exhibition hall for more details and services!

Consumer trust in insurers has reached its lowest point since prior to the pandemic – and the gap is widening. In today’s uncertain economic climate trust is no longer a soft metric, it has become a strategic imperative for all leading organisations. It is essential for insurers to rise to the challenge and deliver a seamless service as customers continue to watch premiums rise. Operational Excellence provides the key to unlocking growth through personalization and a deep understanding of the customer to rebuild trust whilst driving loyalty & confidence for the future.