Archives: Agenda

Key takeaways: Modernizing the Claims Journey to Build Customer Trust in 2025

• Boost claims experience ratings to 95% with personalized, interactive communications
• Reduce claims meetings by 50% with proactive, timely communications

The claims process is the most emotionally charged moment in a customer’s journey. It’s a key determinant of whether they renew, leave, or become a vocal advocate. This session should frame claims modernization as a strategic lever for customer retention and satisfaction.

Build customer trust during the claims process. Send proactive, personalized communication and deliver real-time updates on claims status, next steps, and resolution timelines with EngageOne enables. Keep customers informed and reassured throughout this emotional process.

In this high-octane keynote, Matt Curtis (Head of Data, esynergy) and Graeme Howard (CIO, Benefact Group) put data in the driver’s seat of insurance innovation. Drawing on real-world experiences from the fast-changing digital landscape, they explore why data isn’t just fueling the industry—it’s steering the direction of modern insurance. 

From navigating around legacy roadblocks and detours caused by misaligned systems to accelerating a data-first culture, they offer practical guidance for insurers looking to shift gears and stay ahead of the curve. Join us and discover a roadmap for transforming data into a strategic engine of change, ready to take the fast lane to digital success.