- Explore how grief and scarcity mindsets reduce cognitive capacity and increase vulnerability—making even simple tasks feel overwhelming.
- Discover behavioural science principles that support emotional resilience, restore a sense of control, and gently prompt action.
- See real-world examples of how small design changes can create more compassionate, human-centred experiences in financial services.
Archives: Agenda
THEME 4: HUMANASING YOUR BRAND
Workshop: Driving Positive and Profitable Behaviours with Financial Services Customers
- Learn about strategies for behaviour reactivation, habit formation and habit consolidation within FS
Mood Music: What’s the mood of your organisation, internally and externally? What does technology have to do with it? It’s a human feeling.
Stick around: How Allianz unlocks loyalty with Behavioral Economics
- Why customers leave
- How to prioritise touchpoints for maximum impact
- Designing stickier journeys with behavioral economics
- Beyond retention: growing customer value
THEME 6: STRATEGIES FOR RETAINING YOUR CONSUMER
Networking break
Networking break
THEME 5: BUILDING TRUST AND SAFEGUARDING YOUR CONSUMER
One Workforce™: Unifying the Workforce for the Modern Financial Institution
In today’s fast-evolving digital landscape, organisations face a growing Engagement Capacity Gap—driven by rising customer expectations, an explosion of communication channels, and limited resources. This session introduces One Workforce™, a transformative approach to customer experience management that unifies engagement channels, AI, and data into a single, agile framework