Archives: Agenda

• The impact of the European CTR on IMP supply
• Bridging the gap between CTD and CTR: what you need to know and how to navigate this
• Challenges around labeling and ensuring your labels meet CTR requirements

• An overview of solutions available for real time monitoring: pros and cons of different methods
• Successfully integrating real time monitoring equipment while remaining cost-conscious
• Risks and limitations of processes for monitoring temperature: how to mitigate against this to avoid temperature excursions and product waste

• The impact of the European CTR on IMP supply
• Bridging the gap between CTD and CTR: what you need to know and how to navigate this
• Challenges around labeling and ensuring your labels meet CTR requirements

• Highlighting an example of strategic execution of supply pooling across 6 global phase 3 studies.
• Building collaborative partnerships with distribution vendors and IRT providers to ensure the agility of your clinical supply chain
• Discussing the importance of making rapid adjustments to evolving trial parameters, country footprints, and enrollment
• Examining methods to adapt logistics operations based on regulatory requirements and unforeseen circumstances

• Addressing scarcity of supply chain talent in the market
• Recruiting strategies: looking internally first, external hires to challenge thinking, recruiting from internal supply chain for customer-facing roles, and leveraging university co-op programs
• Training and development should focus on comprehensive development plans, cross-functional exposure, leveraging tech eg AI/automation, encouraging risk-taking, and implementing mentorship programs
• Diversity and inclusion: going beyond ethnicity to diversity of thought/experience, using employee resource groups, and fostering a sense of belonging
• Building an agile team: storytelling/influencing skills, understanding the bigger picture impact, and challenging the status quo

• Balancing cost alongside other considerations when selecting vendors
• Key factors to consider when choosing vendors and partners in clinical supply
• Advantages and disadvantages of choosing large vs small vendors
• Working with international partners: additional challenges and how to address these

Words are almost certainly the main thing your company produces: emails, ads, web pages, product descriptions, app content, help articles, Ts&Cs, customer service scripts, complaints responses, and on, and on. And they’re probably the main way your customers (current and prospective) interact with you. But the power they have to shape people’s experience is often wildly underappreciated – companies will spend a lot of time and money on some words and give very little attention to others, without realising the damage that does to trust, loyalty and ultimately the bottom line. We’ll take a whistlestop tour through the theory and science behind why language is much more important than most companies realise, and why so much business writing just isn’t effective. And we’ll look at how Monzo Bank has used this secret power to rocket to 9 million customers in just 9 years and consistently get industry-leading customer
satisfaction scores.

There will be bad jokes – apologies in advance