Fireside Chat: ‘If I Was CIO Again’: Tech Lessons From the Inside

  • The biggest mistakes hotel groups made in tech adoption
  • Why integrations with PMS, POS and CRM remain a nightmare
  • Is AI the next revolution — or just the latest buzzword trap?
  • What CIOs wish vendors would finally fix
  • If they could start over: which systems and strategies would they choose today?

Opening Keynote Panel Discussion: Reimagining Asian Hospitality – Investing, Innovating, and Scaling for the Next Era of Growth

As Asian hospitality enters a new phase of expansion and digital transformation, hotel leaders are redefining what success looks like across development, operations, and guest engagement. This opening keynote unites regional visionaries shaping the industry’s future to explore how innovation, investment, and intelligent operations are driving competitive advantage and long-term value creation.

  • Where the next wave of investment and growth opportunities lie across Asian hospitality
  • Balancing profitability and brand equity: the evolving relationship between direct bookings and OTAs
  • Building intelligent, data-driven operating models to boost agility, efficiency, and ROI
  • How leadership mindsets are shifting from reactive management to predictive, insight-led decision-making
  • Scaling transformation across multi-brand, multi-market portfolios through technology, AI, and workforce innovation
  • How sustainability and digitalisation together are setting the tone for hospitality’s future in the region

Fireside Chat: Meeting Client Expectation for Eco by Design: How Smart Systems and Digital Innovation Are Powering Greener Hotels?

  • Embedding sustainability into hotel infrastructure while maintaining or enhancing the guest experience
  • How early tech and design decisions influence both environmental impact and service quality
  • Waste, water, and energy: What smart solutions are leading the way?
  • Using digital tools to monitor, manage, and communicate sustainability initiatives to guests
  • Use cases from innovative, eco-conscious hotels