The Impact of Data & AI: Rethinking Your CX

This session explores how data and artificial intelligence (AI) are transforming the way financial services engage with customers to deliver better outcomes.

Attendees will gain insights into leveraging AI-powered tools such as conversation intelligence to enhance CX through data driven personalisation, real-time interactions and the use of data to gain deeper insights into customers behaviours.

We will also dive into how technology can help to address industry challenges such as regulations, employee engagement and customer expectations.

Enhancing CX and reducing operational cost with boost.ai and large language models

In today’s competitive business environment, delivering exceptional customer experiences (CX) while reducing operational costs is paramount for organizations looking to stay ahead of the curve. This session will explore how companies can achieve this delicate balance by leveraging the power of boost.ai and large language models (LLMs), such as OpenAI’s GPT-4.

Boost.ai UK Lead, Cherie Landman, will be joined by Adam Rathbone from our Technical Pre-Sales team to discuss the transformative potential of the boost.ai conversational AI platform and demo its hybrid integration of LLMs.

The Great Debate: Leveraging automation and AI to save time and costs

• Exploring factors affecting costs and time efficiency
• Re-evaluating strategies and tools supporting automation and GenAI to optimise performance
• Risks vs results: Can taking risks possible help to generate better results?
• How is your business saving time and boosting productivity?

Transforming Financial Services With Cloud-Native Software And AI •

•More than the cloud – how cloud-native software drives flexibility and enables growth across an organization
•Becoming data-driven – product thinking and modern data stacks improve information sharing and data culture
•Insights and automation – leverage AI to gain actionable insights and elevate business
•Own your competitiveness – why bespoke software is critical to maintaining a competitive edge
•Use case – building a bespoke AI solution for customer acquisition and retention