Chaired by Ryan Haynes, Director, Haynes MarComs
Archives: Agenda
Chair’s Opening remarks
Chair’s Opening remarks
Machine Learning and Gen AI Meet Revenue Management
- How innovative technology drives revenue growth and maximizes direct bookings
- Dual Revenue Management: The key to accelerating direct booking growth
- Dynamic advertising budgeting & data-driven SEO: Digital Marketing game-changers for OTA independence
- The future: #ConversationalSelling, #HyperPersonalization, #AIBE, #AsynchronousUpselling, #AsynchronousPayment
CHECK IN: All-included breakfast, Networking Introduction and Exhibition Opening
Chair’s Opening Remarks: The Guest Journey in Hospitality: Revolutionising Every Touchpoint
Opening Keynote: Unpacking Emerging Market Trends
- A world tour of shifting demands in travel and tourism
- Where are we seeing the most investment?
- The shooting 5 star: Growth hotspots in the luxury market
- Design-Driven Destinations: How tech is paving the way for tourist marvels
PART 1 OF THE GUEST JOURNEY: PRE-STAY
The Compliance Trap: Why Hotels Must Think Beyond the Checklist
- How compliance standards have evolved since 2015 and their impact on the hospitality industry
- Why many hotels continue to operate on outdated IT systems despite increasing security threats
- The disconnect between compliance audits and achieving real cybersecurity protection
- A practical approach to aligning compliance requirements with robust security solutions
Stream A: Staff Operations: Preparing for Guest Arrivals
Chaired by Nicholas Wyatt, Head of R&A Travel and Tourism, GlobalData