Archives: Agenda

As AI disrupts the CX landscape, businesses are under pressure to deliver better service at lower cost, with higher stakes than ever. In financial services, the challenge is even greater: high customer expectations meet high regulatory and reputational risk. This session by Stéphane Renault, AI Product Manager at Front, cuts through the hype to offer practical insights into how AI is really transforming CX, why full automation is a myth for most, and how “human-in-the-loop” systems can deliver sustainable value without compromising trust or compliance

• Selecting the right suppliers: criteria for evaluating and choosing temperature controlled logistics partners
• Building strong partnerships: fostering effective communication and collaboration with suppliers
• Best practices in drafting and managing contracts and supplier agreements
• Feedback mechanisms and performance reviews to enhance supplier relationships and logistics processes

• Balancing cost alongside other considerations when selecting vendors
• Key factors to consider when choosing vendors and partners in clinical supply
• Advantages and disadvantages of choosing large vs small vendors
• Working with international partners: additional challenges and how to address these

MODERATOR: Christine Von Raesfeld, Board Member and Lived Experience Expert, The Light Collective

• Ensuring biological materials comply with CBP and multi-agency regulations
• Understanding import requirements in the trade environment and when traveling with biological materials
• Preventing common discrepancies to avoid delays which can be costly and impact research

• Explore how integrating patient perspectives into clinical supply chain planning can reduce trial burden, improve retention, and build long term trust. This session will highlight best practices in collaborating with advocacy groups, designing flexible logistics, and aligning operational excellence with patient experience.